The voice of Wales’ service industry

Connecting NetworksExpertiseCustomersTalentCnect Wales

Cnect Wales is a not for profit, industry-led employers’ forum which has supported and represented pan-industry contact centres for over 20 years, through services from training and education to research and advice

The voice of Wales’
service industry

Connecting NetworksExpertiseCustomersTalentCnect Wales

cnect latest

Celebrating Black History Beyond October: A Commitment to Year – Round Inclusion

Don’t believe the hype – More than 3/4 of UK workers aren’t using AI

Jabra unveils AI-powered speech enhancement solution for contact centre professionals

Companies Risk Losing One in Two Vulnerable Customers as AI use Grows

Celebrating Customer Service Week at Cnect Wales

Office buzz or buzzkill? Jabra’s research reveals how audio volume affects performance and office vibe

Connecting Networks & Expertise, Customers & Talent

95%

Market penetration

300+

Current members

What we do

Our members represent over 300+ Welsh companies

Our members represent over 300 Welsh companies who collectively generate more than £650m annually to the economy here in Wales and we act as a beacon for the customer service industry.

We champion the interests of contact centres and centralised business services while nurturing a culture of collaboration, knowledge exchange, and growth.

Become a member

Our members represent over 350 Welsh companies

Connecting Networks & Expertise, Customers & Talent

Generating £650m annually to the economy in Wales

Whether you’re looking to benchmark against industry greats, share best practices with fellow leaders or to grow your organisation with access to talent and training, Cnect Wales offers unrivalled support and networking opportunities.

Consultancy

Training

News, Industry research and Whitepapers

Stay updated with the latest industry trends, in-depth analyses, and expert insights. Explore our curated articles and reports to stay informed and ahead in your field.

View all News & Resources

View Celebrating Black History Beyond October: A Commitment to Year – Round Inclusion

News

Published On: Oct-20242 min read

Celebrating Black History Beyond October: A Commitment to Year – Round Inclusion

View Don’t believe the hype – More than 3/4 of UK workers aren’t using AI

News

Published On: Oct-20243 min read

Don’t believe the hype – More than 3/4 of UK workers aren’t using AI

View Jabra unveils AI-powered speech enhancement solution for contact centre professionals

News

Published On: Oct-20243 min read

Jabra unveils AI-powered speech enhancement solution for contact centre professionals

View Companies Risk Losing One in Two Vulnerable Customers as AI use Grows

News

Published On: Oct-20243 min read

Companies Risk Losing One in Two Vulnerable Customers as AI use Grows

View Celebrating Customer Service Week at Cnect Wales

News

Published On: Oct-20242 min read

Celebrating Customer Service Week at Cnect Wales

View Office buzz or buzzkill? Jabra’s research reveals how audio volume affects performance and office vibe

News

Published On: Jul-20245 min read

Office buzz or buzzkill? Jabra’s research reveals how audio volume affects performance and office vibe

Headline Sponsor

Cnect Wales awards

2025

Celebrating excellence across the Welsh customer contact industry.
This year make sure your people are recognised for their outstanding contribution!

Get notified

Become a sponsor

Tickets are on sale now! – Welcome drink on Level 4 overlooking the pitch – Gala three course dinner – Beer, wine and water available on each table – A-list celebrity host presenting the awards – Fantastic venue with free parkingTickets are on sale now! – Welcome drink on Level 4 overlooking the pitch – Gala three course dinner – Beer, wine and water available on each table – A-list celebrity host presenting the awards – Fantastic venue with free parking

Events

We organise industry events throughout the year. Our event calendar culminates with the prestigious CNECT Wales Awards, which honour and celebrate excellence across the industry in Wales.

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