Cnect Wales membership is FREE to any business in Wales that runs a centralised service

Are you ready to strengthen your connection to the contact centre and customer service industry?

Joining Cnect Wales gives you access to a dynamic network that is unique in providing both operational and strategic support and direction.

As the only network to offer free membership to Contact Centres we have over a 95% market penetration.

We have over a 95% market penetration

Our diverse database of members includes:

  • Financial Services
  • Technology
  • Retail
  • Housing Associations
  • Public and Private Sector
  • Local Councils
  • Recruitment
  • Sales and Service

Sectors include:

  • Contact centres
  • IT help desks
  • Shared service centres
  • Telemarketing functions

We welcome members from every department, including:

  • Contact Centre Managers
  • Operations Managers
  • Heads of Site
  • Directors
  • Heads of Customer Service & Sales

  • CEOs

  • IT Technology
  • Team Leaders
  • Agents

Our numbers
are impressive

0%
Market penetration
0+
Current members
0M
Generated in Wales
0+
Years serving industry
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Benefits of membership

Joining Cnect Wales gives you access to a dynamic network that is unique in providing both operational and strategic support and direction

  • Connect with Industry Leaders: Network with professionals from some of the UK’s biggest brands and share insights, strategies, and best practices.
  • Innovate and Benchmark: Stay ahead of the competition with access to the latest industry trends, innovations, and benchmarking tools.
  • Exclusive Training and Development: Enhance your team’s skills with our comprehensive training programmes designed to keep you at the forefront of industry advancements.
  • Expert Advice and Support: Receive expert advice on embracing new trends and technologies to improve efficiency and customer satisfaction.
  • Advocacy and Representation: Benefit from our advocacy efforts as we represent the interests of our members with policymakers and stakeholders.
Lloyds Banking Group

Lee Jones

Lloyds Banking Group

Lloyds Banking Group

Lee Jones

Lloyds Banking Group

"Being part of the Cnect Wales forum has exposed me to greater industry insight, the opportunity to help share best practise across our wonderful businesses across Wales and help shape & influence meaningful contributions to supporting the communities we serve."

Virgin Atlantic

Louise Phillips

Virgin Atlantic

Virgin Atlantic

Louise Phillips

Virgin Atlantic

"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."

Deloitte

Ross Flanigan

Deloitte

Deloitte

Ross Flanigan

Deloitte

"Organisational membership of Cnect Wales provides Deloitte colleagues with access to high quality specialist training suited to their career stages and ambitions, as well as participation in the popular annual awards which encourages the pursuit of excellence. It provides connections and access to knowledge and best practice that help people be their best. As a board member of several years, I have enjoyed developing relationships with other industry leaders while facilitating the success of Cnect Wales for it to deliver on behalf of our members."

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Want to sell to our members?

Want to showcase your products and services to others

SSCs can include a wide range of support functions, such as:

  • Finance & accounting
  • Human resources
  • Information technology
  • Procurement
  • Administrative support
  • Payroll
  • Legal
  • Compliance
  • Purchasing Security

A shared service centre (SSC) is a centralised unit within an organisation that provides common services to multiple departments or business units

Shared service centre

Membership options

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