Cnect Wales membership is FREE to any business in Wales that runs a centralised service

Are you ready to strengthen your connection to the contact centre and customer service industry?

Joining Cnect Wales gives you access to a dynamic network that is unique in providing both operational and strategic support and direction.

As the only network to offer free membership to Contact Centres we have over a 95% market penetration.

We have over a 95% market penetration

Our diverse database of members includes:

  • Financial Services
  • Technology
  • Retail
  • Housing Associations
  • Public and Private Sector
  • Local Councils
  • Recruitment
  • Sales and Service

Sectors include:

  • Contact centres
  • IT help desks
  • Shared service centres
  • Telemarketing functions

We welcome members from every department, including:

  • Contact Centre Managers
  • Operations Managers
  • Heads of Site
  • Directors
  • Heads of Customer Service & Sales

  • CEOs

  • IT Technology
  • Team Leaders
  • Agents

Our numbers
are impressive

0%
Market penetration
0+
Current members
0M
Generated in Wales
0+
Years serving industry
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Benefits of membership

Joining Cnect Wales gives you access to a dynamic network that is unique in providing both operational and strategic support and direction

  • Connect with Industry Leaders: Network with professionals from some of the UK’s biggest brands and share insights, strategies, and best practices.
  • Innovate and Benchmark: Stay ahead of the competition with access to the latest industry trends, innovations, and benchmarking tools.
  • Exclusive Training and Development: Enhance your team’s skills with our comprehensive training programmes designed to keep you at the forefront of industry advancements.
  • Expert Advice and Support: Receive expert advice on embracing new trends and technologies to improve efficiency and customer satisfaction.
  • Advocacy and Representation: Benefit from our advocacy efforts as we represent the interests of our members with policymakers and stakeholders.
Capital on Tap Mentoring Programme Testimonial 1

Capital on Tap

Capital on Tap Mentoring Programme Testimonial 1

Capital on Tap

"The Cnect Wales Mentorship Programme was an invaluable experience that directly delivered on my development objectives. My initial goal was to significantly enhance my business acumen and strategic understanding of diverse industry models, and the mentorship absolutely fulfilled this. Learning directly from my mentor's career journey - their successes, challenges, and key decisions - provided a masterclass in effective leadership. I gained crucial insights into their approach to problem-solving and their decision-making frameworks, which have broadened my strategic viewpoint. The entire process was focused and goal-oriented, allowing me to generate genuinely actionable insights that I have already begun to adapt and apply directly to my role at Capital on Tap. This mentorship was a powerful catalyst for professional growth, and I highly recommend the Cnect Wales Mentoring Programme."

Target Group

Kathryn Chivers

Target Group

Target Group

Kathryn Chivers

Target Group

"Being part of Cnect Wales is something I am truly passionate about. The way we support businesses and growth in Wales has been fundamental to the success of many new set-ups and ongoing growth. Not only this the support we have been able to offer through challenging times has been a credit to the forum and appreciated by the many businesses in Wales. Focusing on increasing skills and capability through our many training programmes has been an astounding success, along with the many forums and working groups to share best practice and industry news."

Deloitte

Ross Flanigan

Deloitte

Deloitte

Ross Flanigan

Deloitte

"Organisational membership of Cnect Wales provides Deloitte colleagues with access to high quality specialist training suited to their career stages and ambitions, as well as participation in the popular annual awards which encourages the pursuit of excellence. It provides connections and access to knowledge and best practice that help people be their best. As a board member of several years, I have enjoyed developing relationships with other industry leaders while facilitating the success of Cnect Wales for it to deliver on behalf of our members."

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Want to sell to our members?

Want to showcase your products and services to others

SSCs can include a wide range of support functions, such as:

  • Finance & accounting
  • Human resources
  • Information technology
  • Procurement
  • Administrative support
  • Payroll
  • Legal
  • Compliance
  • Purchasing Security

A shared service centre (SSC) is a centralised unit within an organisation that provides common services to multiple departments or business units

Shared service centre

Membership options

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