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"Winning Business of the Year and Best Working Environment was a massive highlight for our team. Being part of such a vibrant network here in Wales is rewarding enough, but being recognised by a community that truly understands our industry's unique challenges is something special. The awards night itself was an incredible experience – there's nothing quite like celebrating your success alongside the best in the business! These accolades gave our team a huge lift and validated all the hard work we put into our culture. If you're considering entering, I can't recommend it enough."

"Rabiah studied Food Science in London then worked in the field. She moved from London to Cardiff to take care of her parents and struggled to find a job in her sector. After almost 2 years, her job applications remained unsuccessful, she started applying for different sectors and was still unsuccessful and didn’t know what to do next. Rabiah attended a job event organised by Into Work Advice Service and was referred to get a mentoring support. From summer 2025, she had weekly appointments and with her mentor and built her tool kit, understanding how to do an efficient job search and learning about Cardiff job market, the trainings, the apprenticeships and volunteering. Her confidence gradually came back and she felt empowered. She was ready to open up her job search to Customer Service or Administration to be financially independent and have new work experience in the Cardiff area, keeping her initial Food Science training and experience as a long-term project. As she was eager to get into employment quickly, her mentor suggested to attend the Cnect one-week pre-employment training comprehensive one-week training program designed to equip unemployed individuals with essential customer service skills. Covering everything from effective communication techniques to dealing with difficult customers, our training ensures that participants are prepared to excel in a customercentric environment, thus bridging the gap between skilled individuals and vacant positions in the customer service industry. The week’s training includes an interview with Cnect members for a live role within the industry, the course started at the beginning of September 2025. The interview on this occasion was with Legal & General and after the initial interview, was then invited to an assessment centre and thereafter offered a full-time permanent Customer Service Advisor position. Rabiah had been advised that this could be a wait prior to starting, having to go through their administration processes with it being in the finance sector but she was ready for the challenge. She started working on the 3rd November 2025. She is grateful for her mentor’s support but also for the Cnect training she attended. Rabiah Idrees - Referred through ‘Into Work Advice Service’ She appreciated the training as the trainer Andrew Ashby who is also a life coach was very knowledgeable and supportive and gave the tools, valuable advice and the little encouragement that she needed prior to the interview. "

"“Winning the Best Helpline / Advice Line Award is a powerful endorsement of our commitment to exceptional customer experience in Transport for Wales. It recognises the dedication, empathy and professionalism of our contact centre teams, while highlighting the strength of our service culture to the wider business. This achievement not only boosted our team’s pride and morale, but reinforced confidence among our partners, stakeholders and customers. The award demonstrates that our organisation delivers industryleading support and that our teams are passionate about our mission. We are so proud of the team for achieving this award.”"