Become a member

"“The Which? Wills Team were delighted and honoured to be named Customer Team of the Year, and it has had a huge impact upon the Wills Team and the wider department. Being recognised as an industry leading customer service team is a highlight for all team members. The Wills Team have worked hard to put customers at the front and centre of everything they do, delivering a best-in-class service. This recognition has given them the ability to look in greater detail at the service provided and continue to refine what is offered and how things are done, to best serve our customer and members.”"

"“Winning the Best Helpline / Advice Line Award is a powerful endorsement of our commitment to exceptional customer experience in Transport for Wales. It recognises the dedication, empathy and professionalism of our contact centre teams, while highlighting the strength of our service culture to the wider business. This achievement not only boosted our team’s pride and morale, but reinforced confidence among our partners, stakeholders and customers. The award demonstrates that our organisation delivers industryleading support and that our teams are passionate about our mission. We are so proud of the team for achieving this award.”"

"I can see the strong foundational value in the concept of this program - connecting individuals for knowledge sharing is an excellent initiative. The true benefit came during our first session, where simply talking and organically exploring ideas with Carol proved far more insightful than strictly following the initial structure. I felt I gained the most value by allowing the discussion to flow naturally. This suggests that the initial matching and the opportunity for open discussion are the program's most valuable assets. I fully advocate fostering mentorship and appreciate the time Carol spent investing in supporting me. "