Cnect Wales membership is FREE to any business in Wales that runs a centralised service
Are you ready to strengthen your connection to the contact centre and customer service industry?
Joining Cnect Wales gives you access to a dynamic network that is unique in providing both operational and strategic support and direction.
As the only network to offer free membership to Contact Centres we have over a 95% market penetration.
We have over a 95% market penetration
Benefits of membership
Joining Cnect Wales gives you access to a dynamic network that is unique in providing both operational and strategic support and direction
Capital on Tap
Capital on Tap
"The Cnect Wales Mentorship Programme was an invaluable experience that directly delivered on my development objectives. My initial goal was to significantly enhance my business acumen and strategic understanding of diverse industry models, and the mentorship absolutely fulfilled this. Learning directly from my mentor's career journey - their successes, challenges, and key decisions - provided a masterclass in effective leadership. I gained crucial insights into their approach to problem-solving and their decision-making frameworks, which have broadened my strategic viewpoint. The entire process was focused and goal-oriented, allowing me to generate genuinely actionable insights that I have already begun to adapt and apply directly to my role at Capital on Tap. This mentorship was a powerful catalyst for professional growth, and I highly recommend the Cnect Wales Mentoring Programme."
Louise Phillips
Virgin Atlantic
Louise Phillips
Virgin Atlantic
"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."
Russell Atkins
Starling Bank
Russell Atkins
Starling Bank
"Winning Business of the Year and Best Working Environment was a massive highlight for our team. Being part of such a vibrant network here in Wales is rewarding enough, but being recognised by a community that truly understands our industry's unique challenges is something special. The awards night itself was an incredible experience – there's nothing quite like celebrating your success alongside the best in the business! These accolades gave our team a huge lift and validated all the hard work we put into our culture. If you're considering entering, I can't recommend it enough."
