Cnect Wales membership is FREE to any business in Wales that runs a centralised service

Are you ready to strengthen your connection to the contact centre and customer service industry?

Joining Cnect Wales gives you access to a dynamic network that is unique in providing both operational and strategic support and direction.

As the only network to offer free membership to Contact Centres we have over a 95% market penetration.

We have over a 95% market penetration

Our diverse database of members includes:

  • Financial Services
  • Technology
  • Retail
  • Housing Associations
  • Public and Private Sector
  • Local Councils
  • Recruitment
  • Sales and Service

Sectors include:

  • Contact centres
  • IT help desks
  • Shared service centres
  • Telemarketing functions

We welcome members from every department, including:

  • Contact Centre Managers
  • Operations Managers
  • Heads of Site
  • Directors
  • Heads of Customer Service & Sales

  • CEOs

  • IT Technology
  • Team Leaders
  • Agents

Our numbers
are impressive

0%
Market penetration
0+
Current members
0M
Generated in Wales
0+
Years serving industry
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Benefits of membership

Joining Cnect Wales gives you access to a dynamic network that is unique in providing both operational and strategic support and direction

  • Connect with Industry Leaders: Network with professionals from some of the UK’s biggest brands and share insights, strategies, and best practices.
  • Innovate and Benchmark: Stay ahead of the competition with access to the latest industry trends, innovations, and benchmarking tools.
  • Exclusive Training and Development: Enhance your team’s skills with our comprehensive training programmes designed to keep you at the forefront of industry advancements.
  • Expert Advice and Support: Receive expert advice on embracing new trends and technologies to improve efficiency and customer satisfaction.
  • Advocacy and Representation: Benefit from our advocacy efforts as we represent the interests of our members with policymakers and stakeholders.
Sky Cardiff

Michael Hill

Head of Sales Operations | Sky Cardiff

Sky Cardiff

Michael Hill

Head of Sales Operations | Sky Cardiff

""Winning the Business of the Year – Best Community Award was a huge moment of pride for Sky Cardiff. It recognised the genuine commitment to our people and the positive difference Sky Cardiff is also making beyond the workplace, strengthening our connection with the communities we serve. The award boosted colleague engagement, reinforced a strong sense of purpose, and elevated our profile both locally and nationally. Most importantly, it energised our people, driving greater involvement, pride, and connection across the business, and remains a powerful reminder of what we can achieve when our teams are engaged and aligned”."

Which?

James Buchan

Estate Planning & Compliance Manager | Which?

Which?

James Buchan

Estate Planning & Compliance Manager | Which?

"“The Which? Wills Team were delighted and honoured to be named Customer Team of the Year, and it has had a huge impact upon the Wills Team and the wider department. Being recognised as an industry leading customer service team is a highlight for all team members. The Wills Team have worked hard to put customers at the front and centre of everything they do, delivering a best-in-class service. This recognition has given them the ability to look in greater detail at the service provided and continue to refine what is offered and how things are done, to best serve our customer and members.”"

Deloitte

Ross Flanigan

Deloitte

Deloitte

Ross Flanigan

Deloitte

"Organisational membership of Cnect Wales provides Deloitte colleagues with access to high quality specialist training suited to their career stages and ambitions, as well as participation in the popular annual awards which encourages the pursuit of excellence. It provides connections and access to knowledge and best practice that help people be their best. As a board member of several years, I have enjoyed developing relationships with other industry leaders while facilitating the success of Cnect Wales for it to deliver on behalf of our members."

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Want to sell to our members?

Want to showcase your products and services to others

SSCs can include a wide range of support functions, such as:

  • Finance & accounting
  • Human resources
  • Information technology
  • Procurement
  • Administrative support
  • Payroll
  • Legal
  • Compliance
  • Purchasing Security

A shared service centre (SSC) is a centralised unit within an organisation that provides common services to multiple departments or business units

Shared service centre

Membership options

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