Sandra Busby – Managing Director at Cnect Wales, commented:
“There’s nothing quite like Elephants Don’t Forget in the market. So as a membership organisation that’s all about connecting networks, expertise, customers and talent, Cnect Wales are really excited about this partnership and what Clever Nelly can add to what our members are doing.
What Clever Nelly can do for our members is reinforce that workplace training, and not only show their people that they’re investing in them but offer really valuable Return on Investment.
All contact centres and, in fact, firms in every industry are looking at ways to more successfully leverage data. A product like Clever Nelly that gives you the true data of where people are in their learning journey, not just a feeling, that will give managers something really substantive.
At the end of the day, we want great people in our centres because we need customers to feel confident that they’re getting a great service. To do that, you have to support your people and the best way to do that is through continual development.
Whether you’re in a contact centre environment or any other environment, it’s all about people and customers. The interesting thing for me is that recently, perhaps for the first time ever, companies are starting to spend as much money on people engagement as they are on customer engagement. The emphasis has always been the customer, but my belief is that by getting the people part right, they will then look after the customers for you.
Clever Nelly is unique, it solves that challenge of how to instil confidence and competency no matter if your people are in an office or working from home. There’s so much contact centres can expect to achieve with it.”