Proud to support leading brands including:
Typical Outcomes
For Contact Centres
Customer service teams utilising Clever Nelly see improvements in targeted business-critical metrics including:
The state of the UK customer satisfaction: what every customer service leader needs to know
How organisations are improving customer outcomes & gaining competitive advantage in a challenging consumer service landscape.
Learning outcomes include:
- Assessing the customer service landscape: how organisations are preparing to address the immediate issues of operational performance and resourcing to improve declining customer satisfaction standards in 2024.
- Operating in regulated markets: the key customer areas to focus your attention on in 2024 to satisfy FCA, Ofcom, Ofwat and Ofgem expectations.
- Comparing customer attitudes to business beliefs: understand the priority areas that UK customers say they want organisations to improve in 2024.