LogoCnect Wales and Elephants Don’t Forget Partnership

Cnect Wales and Elephants Don’t Forget Partnership

We are delighted to partner with Elephants Don’t Forget to support contact centres and combat challenges such as high employee attrition rates, complaint volumes, operational inefficiencies, and KPI performance including AHT, CSAT and FCR.

For privacy reasons YouTube needs your permission to be loaded. For more details, please see our Privacy Policy.

Watch the interview, Managing Director, Sandra Busby, shares her excitement at the collaboration between Cnect Wales and Elephants Don’t Forget.

Proud to support leading brands including:

Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership

Who are they

Elephants Don’t Forget are world leaders in the utilisation of AI to drive sustainable employee and business performance improvements.

Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership

What they do

Financially guarantee employee competency at scale and in the flow of work, in less than 1 minute per day.

Typical Outcomes

For Contact Centres

Customer service teams utilising Clever Nelly see improvements in targeted business-critical metrics including:

0%
CSAT improvement
0%
First Contact Resolution improvement
0%
Average Handling Time Reduction
0%
Speed-to-competency improvements
0%
Reduction in agent errors
0%
Reduction in reportable complaints

The state of the UK customer satisfaction: what every customer service leader needs to know

How organisations are improving customer outcomes & gaining competitive advantage in a challenging consumer service landscape.

Learning outcomes include:

  • Assessing the customer service landscape: how organisations are preparing to address the immediate issues of operational performance and resourcing to improve declining customer satisfaction standards in 2024.
  • Operating in regulated markets: the key customer areas to focus your attention on in 2024 to satisfy FCA, Ofcom, Ofwat and Ofgem expectations.
  • Comparing customer attitudes to business beliefs: understand the priority areas that UK customers say they want organisations to improve in 2024.

LV: bringing gaps in employee competency to the forefront

Learn how our award-winning AI has exceeded expectations at LV to support employee retention, reduce complaints and minimise rework

Cnect Wales and Elephants Don’t Forget Partnership

Age Partnership: speed-to-competency improved by 30%

Matt Stirland – Director of Later Life Lending – considers how an AI solution like Clever Nelly has changed culture and training within Age Partnership.

Cnect Wales and Elephants Don’t Forget Partnership

Moneybarn: customer outcomes up 9% in less than six months

Our CEO, Adrian Harvey, is joined by Dan Thompson – Strategy and Transformation Director – to discuss the Clever Nelly journey and impact within Moneybarn during the first six months of their deployment.

Cnect Wales and Elephants Don’t Forget Partnership

Wave Utilities: real-time profiling of employee competency to support advisors

As Director of SME Customers, Lissa Balmer discusses how an AI solution like Clever Nelly helps people to succeed within their roles at Wave.

Cnect Wales and Elephants Don’t Forget Partnership

Wave Utilities: real-time profiling of employee competency to support advisors

As Director of SME Customers, Lissa Balmer discusses how an AI solution like Clever Nelly helps people to succeed within their roles at Wave.

Cnect Wales and Elephants Don’t Forget Partnership
Ready to learn more?

Find out more by using the form below or directly access their website: elephantsdontforget.com

Name(Required)
This field is for validation purposes and should be left unchanged.