Consultancy

What we offer

Our consultancy services include:

  • On-Site Analysis: We conduct thorough research and build a deep understanding of your operations

  • Development Recommendations: We provide actionable insights and strategies for improvement
  • Implementation Support: We can deliver optional assistance to ensure successful execution of our recommendations

Key areas of focus

Customer

  • Ease of Doing Business: Analyse and reduce customer effort to improve satisfaction

  • Customer Outcomes: Optimise strategies to achieve the best results for your customers

  • Customer Strategy: Develop and refine a customer-centric approach

  • Process Design: Implement methodologies (Six Sigma/Lean) for efficient processes

People

  • Team Engagement: Assess how well your team aligns with your strategy and brand

  • Leadership Effectiveness: Evaluate how well leaders listen to and support their teams

  • Incentives and Measurements: Ensure metrics and rewards drive desired outcomes

  • Emotional Intelligence: Enhance communication with the right language and tone

  • Recruitment and Training: Develop robust strategies for hiring, training, retaining and talent development

  • Business Cohesion: Foster a unified approach to fixing and improving your business

Organisation

  • Process Support: Ensure your processes align with and support your strategy

  • Cultural Diagnostic: Understand the work environment and identify areas for improvement

  • Organisational Design: Optimise your structure for better performance

  • Transformation Support: Assist with organisational change and development

  • Resource and Planning: Conduct a health check of your contact centre resources

  • Benchmarking: Compare your performance against industry standards

£650m annually to the economy in Wales

Why Choose Cnect Wales?

With over 20 years of leading innovation in the industry, our consultancy services are designed to provide you with the insights, strategies, and support you need to elevate your business. Focusing on customers, people, and organisational excellence, we help you achieve sustainable growth and success.

Ready to transform your business?

Contact us today to learn more about our consultancy services and how we can help you reach your goals.

Success stories