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Unmissable news, insights and updates from across the industry

Cnect Wales is a not for profit, industry-led employers’ forum which has supported and represented pan-industry contact centres for over 20 years, through services from training and education to research and advice

News

News

Stay updated with the latest industry trends, in-depth analyses, and expert insights. Explore our curated articles and reports to stay informed and ahead in your field.

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Jabra unveils AI-powered speech enhancement solution for contact centre professionals
May 15, 2025
Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
May 15, 2025
Celebrating Black History Beyond October: A Commitment to Year – Round Inclusion
May 15, 2025
Office buzz or buzzkill? Jabra’s research reveals how audio volume affects performance and office vibe
May 15, 2025
Don’t believe the hype – More than 3/4 of UK workers aren’t using AI
May 15, 2025
Nominate your Industry Hero for our Newsletter Spotlight
May 15, 2025

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Published On: Mar-20250 min read
Cnect Hub Training Room
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A great day at Team Leader Cnect
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The 2025 UK Contact Centre HR & Operational Benchmarking Report
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Published On: Feb-20251 min read
Team Leader Roundtable: CSAT, User Experience and Customer Thermometer
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Published On: Jan-20251 min read
Team Leader Roundtable: Sharing Best Practices in Workplace Inclusion
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An Empowering Day at Agent Fest
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A Successful Senior Leadership Summit 2024
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Cnect Wales Celebrates Success of Pre-Employment Skills Programme
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Trending

Jabra unveils AI-powered speech enhancement solution for contact centre professionals
May 15, 2025
Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
May 15, 2025
Celebrating Black History Beyond October: A Commitment to Year – Round Inclusion
May 15, 2025
Office buzz or buzzkill? Jabra’s research reveals how audio volume affects performance and office vibe
May 15, 2025
Don’t believe the hype – More than 3/4 of UK workers aren’t using AI
May 15, 2025
Nominate your Industry Hero for our Newsletter Spotlight
May 15, 2025

Join Cnect Wales

Advertise with us

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