Cnect Wales + Digital Language Partners (DLP)
Cnect Wales is delighted to welcome Digital Language Partners (DLP) as a new Associate Member. Their membership marks the beginning of a collaborative journey fostering innovation and excellence in business.
Utilising GenAI software to help deliver multi-lingual customer contact is at the heart of what DLP do, enabling Welsh language contact services (and to over 100 other languages). DLP’s unique customer contact tools align perfectly with our mission to support and enhance the professional business community in Wales.
We look forward to working closely with you to explore new opportunities, share insights, and achieve great success together.
Once again, welcome to Cnect Wales. Here’s to a prosperous and innovative future!
Who are Digital Language Partners
DLP was created by our award winning management team, that have decades of experience and knowledge across contact centre technology, BPOs, customer service, resourcing, sales, and operational management.
Our virtual assistant technology (Chatbot+™) supports customers who want to quickly find information in a quick and informative way, providing generative AI technology it understands and responds to customers with a conversational approach. Our real-time translation tool (Livechat+™) is designed to support contact centres that handle contact in any language, from English, to Welsh, or any other global dialect!
Our innovative tech helps operations to reduce costs, enhance customer experience and increase revenue generation opportunities, and makes services more accessible.
For over 20 years we’ve been part of the technical evolution of customer contact; from simple IVR to Generative-AI across human and digital channels. Our knowledge has helped us build and develop truly effective contact tools that will reduce cost, upskill operations, and increase revenue.
As a team we speak 5 languages and managed projects and customers across the UK, EU, Africa, and North & South America.
Going into 2025 we have an exciting ongoing development of our software, including our own voice-bots and advisor assistance tools.
Revolutionize Your Customer Contact Operations with DLP
Are you struggling to handle contact services in different languages? Look no further! At DLP, we understand the challenges of finding and retaining native speakers to handle contact across multiple languages. From Welsh to Arabic, our software will conversationally manage your online contact, improving customer experiences, increasing self-serve options, and making it easier for your customers.
We’ve developed solutions that seamlessly can handle customer contact in ANY language. Whether you need a tool to help with translation within your digital contact channels, or simply want to help reduce customer effort and encourage self-serve we can help…
Chat bot technology that
really works…
At DLP, we don’t just stop with digital contact translation. We help operations rapidly deliver customer self-serve by tapping into our GenAI-enabled virtual assistant – Chatbot+™. A chat bot that actually works! Less likely to get caught in frustrating dead-ends, or needlessly being queued to ask the answer to simple questions, Chatbot+™ will transform your contact centre (in any language).
Make contact easier for your customers, whilst at the same time helping to reduce your operational costs. Always on 24/7 handle queries fast whilst your teams deal with contact that needs the human touch. Our virtual assistant Chatbot+™ can be rapidly deployed without the need for costly integration. From day one our software will help reduce your operational costs and encourage customers to self-serve seamlessly.
Real-time web chat translation in
+120 languages
Imagine being able to engage with your customer base in their native language instantly. Livechat+™ is here to make that a reality. Our cutting-edge technology built on GenAI enables your teams to handle chat conversations in over 100 languages with unmatched
accuracy. In fact, Livechat+™ is up to 3 times more accurate than most translation tools available on the market today.
Not only is Livechat+™ incredibly precise, but it’s also quick to implement and requires minimal integration. This means you can start seeing efficiencies and a return on your investment from the very first day of going live. With Livechat+™, you can enhance your customer interactions, boost satisfaction, and ultimately drive your business forward.
Why Choose DLP?
With decades of experience implementing contact solutions globally across various business sectors, DLP is your trusted partner in delivering exceptional customer experiences. Here’s why partnering with us is a game-changer:
- Multilingual Capabilities: Communicate in over 100 languages, enhancing your reach and customer satisfaction.
- Accurate and Reliable: Livechat+™ is up to 3 times more accurate than most translation tools, ensuring clarity and precision in every conversation.
- Quick Implementation: Start generating ROI from day one with minimal integration requirements.
- Cost-Effective Solutions: Reduce operational costs with our GenAI-enabled Chatbot+™ technology.
- Expertise and Experience: Benefit from our decades of experience and expertise in implementing the latest technology solutions globally.
Let’s Transform Your Customer Contact Operations
You’re in safe hands working with DLP.
We’ve decades of experience implementing contact solutions to operations globally, across most business sectors.
We’ll help you deliver fantastic customer experiences that will reduce your costs and expand your capabilities.
To learn more, let’s have a chat.
Digital Language Partners
+44 (0)330 912 8199
hello@dlp.global