Our Mission
At Cnect Wales, we are dedicated to advancing Wales’ contact centre and service sector industry by fostering collaboration, providing valuable resources, and advocating for the interests of our members.
Our Vision
We are the leading voice for the contact centre and service sector industry in Wales. We aim to represent the interests of our members by engaging with policymakers in areas of inward investment, learning and skills, employment, community development, social inclusion, infrastructure, telecommunications, planning and the environment.
Sandra Busby
cnect WALES – Managing Director
Connecting Networks
Networking is at the heart of what we do. We create a huge range of opportunities for our members to connect with peers, share experiences, and collaborate on solutions to common challenges. Through events, forums, specialist groups, we foster a supportive community where ideas and best practices can be freely exchanged.
Expertise
In an ever-evolving industry, staying ahead of trends and technology is crucial. Cnect Wales provides expert advice and insights to help our members navigate and embrace new developments to their advantage. Whether you are looking for bespoke training, whitepaper insights on a specific topic or general consultancy, we can help.
Customers
Our members are our customers and we’re incredibly proud of their contribution to the thriving customer service industry. By celebrating achievements, advocating for our members, and promoting the importance of the industry, we aim to enhance its reputation and influence locally, nationally and globally.
Talent
Cnect Wales is dedicated to supporting the growth and development of top talent within the industry. We work closely with educational institutions, training providers, and businesses to ensure that our members have access to skilled professionals who can drive their success.
Capital on Tap
Capital on Tap
"The Cnect Wales Mentorship Programme was an invaluable experience that directly delivered on my development objectives. My initial goal was to significantly enhance my business acumen and strategic understanding of diverse industry models, and the mentorship absolutely fulfilled this. Learning directly from my mentor's career journey - their successes, challenges, and key decisions - provided a masterclass in effective leadership. I gained crucial insights into their approach to problem-solving and their decision-making frameworks, which have broadened my strategic viewpoint. The entire process was focused and goal-oriented, allowing me to generate genuinely actionable insights that I have already begun to adapt and apply directly to my role at Capital on Tap. This mentorship was a powerful catalyst for professional growth, and I highly recommend the Cnect Wales Mentoring Programme."
Lee Jones
Lloyds Banking Group
Lee Jones
Lloyds Banking Group
"Being part of the Cnect Wales forum has exposed me to greater industry insight, the opportunity to help share best practise across our wonderful businesses across Wales and help shape & influence meaningful contributions to supporting the communities we serve."
Kathryn Chivers
Target Group
Kathryn Chivers
Target Group
"Being part of Cnect Wales is something I am truly passionate about. The way we support businesses and growth in Wales has been fundamental to the success of many new set-ups and ongoing growth. Not only this the support we have been able to offer through challenging times has been a credit to the forum and appreciated by the many businesses in Wales. Focusing on increasing skills and capability through our many training programmes has been an astounding success, along with the many forums and working groups to share best practice and industry news."
