Our Mission
At Cnect Wales, we are dedicated to advancing Wales’ contact centre and service sector industry by fostering collaboration, providing valuable resources, and advocating for the interests of our members.
Our Vision
We are the leading voice for the contact centre and service sector industry in Wales. We aim to represent the interests of our members by engaging with policymakers in areas of inward investment, learning and skills, employment, community development, social inclusion, infrastructure, telecommunications, planning and the environment.
Sandra Busby
cnect WALES – Managing Director
Connecting Networks
Networking is at the heart of what we do. We create a huge range of opportunities for our members to connect with peers, share experiences, and collaborate on solutions to common challenges. Through events, forums, specialist groups, we foster a supportive community where ideas and best practices can be freely exchanged.
Expertise
In an ever-evolving industry, staying ahead of trends and technology is crucial. Cnect Wales provides expert advice and insights to help our members navigate and embrace new developments to their advantage. Whether you are looking for bespoke training, whitepaper insights on a specific topic or general consultancy, we can help.
Customers
Our members are our customers and we’re incredibly proud of their contribution to the thriving customer service industry. By celebrating achievements, advocating for our members, and promoting the importance of the industry, we aim to enhance its reputation and influence locally, nationally and globally.
Talent
Cnect Wales is dedicated to supporting the growth and development of top talent within the industry. We work closely with educational institutions, training providers, and businesses to ensure that our members have access to skilled professionals who can drive their success.
Capital on Tap
Capital on Tap
"I can see the strong foundational value in the concept of this program - connecting individuals for knowledge sharing is an excellent initiative. The true benefit came during our first session, where simply talking and organically exploring ideas with Carol proved far more insightful than strictly following the initial structure. I felt I gained the most value by allowing the discussion to flow naturally. This suggests that the initial matching and the opportunity for open discussion are the program's most valuable assets. I fully advocate fostering mentorship and appreciate the time Carol spent investing in supporting me. "
Ross Flanigan
Deloitte
Ross Flanigan
Deloitte
"Organisational membership of Cnect Wales provides Deloitte colleagues with access to high quality specialist training suited to their career stages and ambitions, as well as participation in the popular annual awards which encourages the pursuit of excellence. It provides connections and access to knowledge and best practice that help people be their best. As a board member of several years, I have enjoyed developing relationships with other industry leaders while facilitating the success of Cnect Wales for it to deliver on behalf of our members."
Michael Hill
Head of Sales Operations | Sky Cardiff
Michael Hill
Head of Sales Operations | Sky Cardiff
""Winning the Business of the Year – Best Community Award was a huge moment of pride for Sky Cardiff. It recognised the genuine commitment to our people and the positive difference Sky Cardiff is also making beyond the workplace, strengthening our connection with the communities we serve. The award boosted colleague engagement, reinforced a strong sense of purpose, and elevated our profile both locally and nationally. Most importantly, it energised our people, driving greater involvement, pride, and connection across the business, and remains a powerful reminder of what we can achieve when our teams are engaged and aligned”."
