Our Mission
At Cnect Wales, we are dedicated to advancing Wales’ contact centre and service sector industry by fostering collaboration, providing valuable resources, and advocating for the interests of our members.
Our Vision
We are the leading voice for the contact centre and service sector industry in Wales. We aim to represent the interests of our members by engaging with policymakers in areas of inward investment, learning and skills, employment, community development, social inclusion, infrastructure, telecommunications, planning and the environment.
Sandra Busby
cnect WALES – Managing Director
Connecting Networks
Networking is at the heart of what we do. We create a huge range of opportunities for our members to connect with peers, share experiences, and collaborate on solutions to common challenges. Through events, forums, specialist groups, we foster a supportive community where ideas and best practices can be freely exchanged.
Expertise
In an ever-evolving industry, staying ahead of trends and technology is crucial. Cnect Wales provides expert advice and insights to help our members navigate and embrace new developments to their advantage. Whether you are looking for bespoke training, whitepaper insights on a specific topic or general consultancy, we can help.
Customers
Our members are our customers and we’re incredibly proud of their contribution to the thriving customer service industry. By celebrating achievements, advocating for our members, and promoting the importance of the industry, we aim to enhance its reputation and influence locally, nationally and globally.
Talent
Cnect Wales is dedicated to supporting the growth and development of top talent within the industry. We work closely with educational institutions, training providers, and businesses to ensure that our members have access to skilled professionals who can drive their success.
Capital on Tap
Capital on Tap
"Lee truly took the time to udersrtand my goals and helped me shape exactly what I wasnted to achieve from our mentoring. This personalised approach created a space where I felt comfortable opening up, allowing me to get the most out of every session. My self-confidence has improved massively, and I'm certain this will have a lasting impact on my future career. I can't recommend Lee highly enough. "
Louise Phillips
Virgin Atlantic
Louise Phillips
Virgin Atlantic
"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."
Russell Atkins
Starling Bank
Russell Atkins
Starling Bank
"Winning Business of the Year and Best Working Environment was a massive highlight for our team. Being part of such a vibrant network here in Wales is rewarding enough, but being recognised by a community that truly understands our industry's unique challenges is something special. The awards night itself was an incredible experience – there's nothing quite like celebrating your success alongside the best in the business! These accolades gave our team a huge lift and validated all the hard work we put into our culture. If you're considering entering, I can't recommend it enough."
