Our Mission
At Cnect Wales, we are dedicated to advancing Wales’ contact centre and service sector industry by fostering collaboration, providing valuable resources, and advocating for the interests of our members.
Our Vision
We are the leading voice for the contact centre and service sector industry in Wales. We aim to represent the interests of our members by engaging with policymakers in areas of inward investment, learning and skills, employment, community development, social inclusion, infrastructure, telecommunications, planning and the environment.
Sandra Busby
cnect WALES – Managing Director
Connecting Networks
Networking is at the heart of what we do. We create a huge range of opportunities for our members to connect with peers, share experiences, and collaborate on solutions to common challenges. Through events, forums, specialist groups, we foster a supportive community where ideas and best practices can be freely exchanged.
Expertise
In an ever-evolving industry, staying ahead of trends and technology is crucial. Cnect Wales provides expert advice and insights to help our members navigate and embrace new developments to their advantage. Whether you are looking for bespoke training, whitepaper insights on a specific topic or general consultancy, we can help.
Customers
Our members are our customers and we’re incredibly proud of their contribution to the thriving customer service industry. By celebrating achievements, advocating for our members, and promoting the importance of the industry, we aim to enhance its reputation and influence locally, nationally and globally.
Talent
Cnect Wales is dedicated to supporting the growth and development of top talent within the industry. We work closely with educational institutions, training providers, and businesses to ensure that our members have access to skilled professionals who can drive their success.
Capital on Tap
Capital on Tap
"I can see the strong foundational value in the concept of this program - connecting individuals for knowledge sharing is an excellent initiative. The true benefit came during our first session, where simply talking and organically exploring ideas with Carol proved far more insightful than strictly following the initial structure. I felt I gained the most value by allowing the discussion to flow naturally. This suggests that the initial matching and the opportunity for open discussion are the program's most valuable assets. I fully advocate fostering mentorship and appreciate the time Carol spent investing in supporting me. "
Perri Brown
Contact Centre Manager (South) | Transport for Wales
Perri Brown
Contact Centre Manager (South) | Transport for Wales
"“Winning the Best Helpline / Advice Line Award is a powerful endorsement of our commitment to exceptional customer experience in Transport for Wales. It recognises the dedication, empathy and professionalism of our contact centre teams, while highlighting the strength of our service culture to the wider business. This achievement not only boosted our team’s pride and morale, but reinforced confidence among our partners, stakeholders and customers. The award demonstrates that our organisation delivers industryleading support and that our teams are passionate about our mission. We are so proud of the team for achieving this award.”"
Kathryn Chivers
Target Group
Kathryn Chivers
Target Group
"Being part of Cnect Wales is something I am truly passionate about. The way we support businesses and growth in Wales has been fundamental to the success of many new set-ups and ongoing growth. Not only this the support we have been able to offer through challenging times has been a credit to the forum and appreciated by the many businesses in Wales. Focusing on increasing skills and capability through our many training programmes has been an astounding success, along with the many forums and working groups to share best practice and industry news."
