Supplier Members

"Organisational membership of Cnect Wales provides Deloitte colleagues with access to high quality specialist training suited to their career stages and ambitions, as well as participation in the popular annual awards which encourages the pursuit of excellence. It provides connections and access to knowledge and best practice that help people be their best. As a board member of several years, I have enjoyed developing relationships with other industry leaders while facilitating the success of Cnect Wales for it to deliver on behalf of our members."

"Rabiah studied Food Science in London then worked in the field. She moved from London to Cardiff to take care of her parents and struggled to find a job in her sector. After almost 2 years, her job applications remained unsuccessful, she started applying for different sectors and was still unsuccessful and didn’t know what to do next. Rabiah attended a job event organised by Into Work Advice Service and was referred to get a mentoring support. From summer 2025, she had weekly appointments and with her mentor and built her tool kit, understanding how to do an efficient job search and learning about Cardiff job market, the trainings, the apprenticeships and volunteering. Her confidence gradually came back and she felt empowered. She was ready to open up her job search to Customer Service or Administration to be financially independent and have new work experience in the Cardiff area, keeping her initial Food Science training and experience as a long-term project. As she was eager to get into employment quickly, her mentor suggested to attend the Cnect one-week pre-employment training comprehensive one-week training program designed to equip unemployed individuals with essential customer service skills. Covering everything from effective communication techniques to dealing with difficult customers, our training ensures that participants are prepared to excel in a customercentric environment, thus bridging the gap between skilled individuals and vacant positions in the customer service industry. The week’s training includes an interview with Cnect members for a live role within the industry, the course started at the beginning of September 2025. The interview on this occasion was with Legal & General and after the initial interview, was then invited to an assessment centre and thereafter offered a full-time permanent Customer Service Advisor position. Rabiah had been advised that this could be a wait prior to starting, having to go through their administration processes with it being in the finance sector but she was ready for the challenge. She started working on the 3rd November 2025. She is grateful for her mentor’s support but also for the Cnect training she attended. Rabiah Idrees - Referred through ‘Into Work Advice Service’ She appreciated the training as the trainer Andrew Ashby who is also a life coach was very knowledgeable and supportive and gave the tools, valuable advice and the little encouragement that she needed prior to the interview. "

"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."