Jomo People
Contact centre recruitment is our passion. We’ve spent our whole careers working in and around them, so we know what it takes to find the right talent for any contact centre job – from advisors to team leaders. People with the skills, traits and values to hit the ground running and make a huge impact.
Iris
AI-powered audio software that removes background noise and enhances voice communications. Developed in Formula 1 and trusted by organisations including BT, Vodafone, and British Gas, IRIS Clarity improves conversations across global contact centres – reducing costs, ensuring compliance, strengthening inclusivity, and protecting sensitive information through real-time noise removal and secure voice technology.
Itec Skills and Employment
For over 40 years, we have been a leader in work-based learning, delivering apprenticeships across Wales and upskilling Managers and Leaders globally. Our priority at Itec is to transform lives through education, employment, and skills development and support organisations by aligning our programmes with company needs, ensuring meaningful and sustainable outcomes.
SystemsX
SystemsX is a Cardiff-based technology company delivering connected AI systems that help organisations understand, improve, and scale customer experience.
Our modular platform includes Sense, which analyses customer calls and messages to assess quality, compliance, and performance, and provides clear reporting and insight without the need for manual review. And Intelligence, which captures what customers say during conversations and turns it into structured insight, helping organisations better understand customer needs, preferences, and behaviours.
Together, SystemsX helps organisations deliver more consistent service, support their teams in real time, and make better decisions using clear, actionable reporting.
Spacial Working
Arvato
We partner with organisations and businesses who are ready to reshape and reinvent how they work and how they connect with those who matter most. By developing and delivering innovative, technology-led solutions, we create better experiences. And these enable you to form stronger connections, increase loyalty, create efficiencies – and ultimately grow and expand.
Ty Hafan
In our hospice, and in Welsh communities and family homes, we are here to care for the children and young people who need us, helping to make their short lives as full as they can be and, when the time comes, provide end-of-life care and ongoing bereavement care. Our specialist support also extends to parents, siblings and other family members, offering personalised support to give them strength, make treasured memories together and improve their quality of life.
Louise Phillips
Virgin Atlantic
Louise Phillips
Virgin Atlantic
"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."
Capital on Tap
Capital on Tap
"The Cnect Wales Mentorship Programme was an invaluable experience that directly delivered on my development objectives. My initial goal was to significantly enhance my business acumen and strategic understanding of diverse industry models, and the mentorship absolutely fulfilled this. Learning directly from my mentor's career journey - their successes, challenges, and key decisions - provided a masterclass in effective leadership. I gained crucial insights into their approach to problem-solving and their decision-making frameworks, which have broadened my strategic viewpoint. The entire process was focused and goal-oriented, allowing me to generate genuinely actionable insights that I have already begun to adapt and apply directly to my role at Capital on Tap. This mentorship was a powerful catalyst for professional growth, and I highly recommend the Cnect Wales Mentoring Programme."
James Buchan
Estate Planning & Compliance Manager | Which?
James Buchan
Estate Planning & Compliance Manager | Which?
"“The Which? Wills Team were delighted and honoured to be named Customer Team of the Year, and it has had a huge impact upon the Wills Team and the wider department. Being recognised as an industry leading customer service team is a highlight for all team members. The Wills Team have worked hard to put customers at the front and centre of everything they do, delivering a best-in-class service. This recognition has given them the ability to look in greater detail at the service provided and continue to refine what is offered and how things are done, to best serve our customer and members.”"
As a Supplier Member, we will position you as a supplier of choice to our 300+ member companies
We only align ourselves with trusted, reputable companies who we know will deliver the best services to our members.
Whether you offer cutting edge technology, wellbeing initiatives or valuable industry insights, we can elevate your brand and connect you with key businesses and decision makers.
Contact us to find out more about becoming a Supplier Member today.
