Jomo People
Contact centre recruitment is our passion. We’ve spent our whole careers working in and around them, so we know what it takes to find the right talent for any contact centre job – from advisors to team leaders. People with the skills, traits and values to hit the ground running and make a huge impact.
Iris
AI-powered audio software that removes background noise and enhances voice communications. Developed in Formula 1 and trusted by organisations including BT, Vodafone, and British Gas, IRIS Clarity improves conversations across global contact centres – reducing costs, ensuring compliance, strengthening inclusivity, and protecting sensitive information through real-time noise removal and secure voice technology.
Itec Skills and Employment
For over 40 years, we have been a leader in work-based learning, delivering apprenticeships across Wales and upskilling Managers and Leaders globally. Our priority at Itec is to transform lives through education, employment, and skills development and support organisations by aligning our programmes with company needs, ensuring meaningful and sustainable outcomes.
SystemsX
SystemsX is a Cardiff-based technology company delivering connected AI systems that help organisations understand, improve, and scale customer experience.
Our modular platform includes Sense, which analyses customer calls and messages to assess quality, compliance, and performance, and provides clear reporting and insight without the need for manual review. And Intelligence, which captures what customers say during conversations and turns it into structured insight, helping organisations better understand customer needs, preferences, and behaviours.
Together, SystemsX helps organisations deliver more consistent service, support their teams in real time, and make better decisions using clear, actionable reporting.
Spacial Working
Arvato
We partner with organisations and businesses who are ready to reshape and reinvent how they work and how they connect with those who matter most. By developing and delivering innovative, technology-led solutions, we create better experiences. And these enable you to form stronger connections, increase loyalty, create efficiencies – and ultimately grow and expand.
Ty Hafan
In our hospice, and in Welsh communities and family homes, we are here to care for the children and young people who need us, helping to make their short lives as full as they can be and, when the time comes, provide end-of-life care and ongoing bereavement care. Our specialist support also extends to parents, siblings and other family members, offering personalised support to give them strength, make treasured memories together and improve their quality of life.
Russell Atkins
Starling Bank
Russell Atkins
Starling Bank
"Winning Business of the Year and Best Working Environment was a massive highlight for our team. Being part of such a vibrant network here in Wales is rewarding enough, but being recognised by a community that truly understands our industry's unique challenges is something special. The awards night itself was an incredible experience – there's nothing quite like celebrating your success alongside the best in the business! These accolades gave our team a huge lift and validated all the hard work we put into our culture. If you're considering entering, I can't recommend it enough."
Louise Phillips
Virgin Atlantic
Louise Phillips
Virgin Atlantic
"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."
Capital on Tap
Capital on Tap
"I can see the strong foundational value in the concept of this program - connecting individuals for knowledge sharing is an excellent initiative. The true benefit came during our first session, where simply talking and organically exploring ideas with Carol proved far more insightful than strictly following the initial structure. I felt I gained the most value by allowing the discussion to flow naturally. This suggests that the initial matching and the opportunity for open discussion are the program's most valuable assets. I fully advocate fostering mentorship and appreciate the time Carol spent investing in supporting me. "
As a Supplier Member, we will position you as a supplier of choice to our 300+ member companies
We only align ourselves with trusted, reputable companies who we know will deliver the best services to our members.
Whether you offer cutting edge technology, wellbeing initiatives or valuable industry insights, we can elevate your brand and connect you with key businesses and decision makers.
Contact us to find out more about becoming a Supplier Member today.
