Published On: Jan-2025Categories: News1.4 min read
Published On: Jan-2025|Categories: News|1.4 min read|
An Empowering Day at Agent Fest

Hosted on January 15th, 2025, the day was a dynamic celebration of contact centre professionals, packed with inspiring talks, interactive workshops, and invaluable networking opportunities.

We kicked off with a powerful session from Andrew Ashby of Ribbon of Life, who guided us through “The Art of Self-Management.” Andrew shared essential strategies for goal setting, emotional regulation, and productivity, empowering attendees to take control of their personal and professional lives.

Next, Caroline Jerrett of Cnect Wales delivered a thought-provoking session on supporting vulnerable customers. Through interactive discussions and real-world insights, they reminded us of the importance of empathy in every customer interaction.

 

The Leadership Panel, featuring Depesh Nathwani, Marco Ndrecaj, and Craig Goold, offered invaluable advice on overcoming challenges and succeeding in the contact centre industry. Their diverse insights sparked meaningful conversations about technology, leadership, and innovation.

We wrapped up the day with a lively Knowledge Exchange and the 60-Second Challenge, where attendees shared their top ideas and takeaways, highlighting the power of collaboration and community.

A massive thank you to our incredible speakers and participants for making this event truly unforgettable. Special thanks to Jomo People for sponsoring and celebrating the talented individuals at the heart of this industry.

If you’re ready to empower your team and elevate customer experience, register for priority access to our 2026 event. Let’s continue to celebrate and invest in the people driving meaningful conversations and exceptional service every day.

SSCL
Featured Member

Jomo People

Thank you to Jomo People for sponsoring this event. Jomo People are dedicated recruitment specialists who match up the best contact centres in Wales with the talent they need to build stronger teams.

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