Two decades of dedication & passion
Our journey began in 1999, under the direction of Sandra Busby and the creation of the first employer-led contact centre forum, offering strategic direction and support for contact centres in Wales.
Over two decades later, our dedication and passion for the industry remain stronger than ever. Our expertise spans strategy, operations, process management, and IT/telephony, enhancing and expanding the service industry with unrivalled support for our members .
Experts in our field
Put simply, we are masters of Connecting Networks & Expertise, Customers & Talent. Our mission is to be at the heart of Customer and Talent solutions in Wales.
See how our Cnect Wales membership can benefit you and your business.
95%
Market penetration
300+
Current members
Explore our membership options today!
Lee Jones
Lloyds Banking Group
Lee Jones
Lloyds Banking Group
"Being part of the Cnect Wales forum has exposed me to greater industry insight, the opportunity to help share best practise across our wonderful businesses across Wales and help shape & influence meaningful contributions to supporting the communities we serve."
Louise Phillips
Virgin Atlantic
Louise Phillips
Virgin Atlantic
"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."
Head of Customer Service
Starling Bank
Head of Customer Service
Starling Bank
"Being part of the Cnect Wales Awards is always a highlight of the year. The process of building great nominations, meeting the judges and being announced as finalists are a constant in our calendars. Winning the award for Best Technology/Digital Initiative though, that tops it all! Being recognised as a success in the industry is a massive pause for breath - reflecting on the incredible work by everybody involved day to day, articulating the benefits to our customers, and then bringing home a fabulous trophy. Change happens at such a pace and technology is very close to our hearts. The validation (internal and external) that comes with winning this award really makes it all worth it. We have some incredible people working on our tech, and being able to share this award with them meant everything to us in 2024."
