About

Two decades of dedication & passion

Our journey began in 1999, under the direction of Sandra Busby and the creation of the first employer-led contact centre forum, offering strategic direction and support for contact centres in Wales.

Over two decades later, our dedication and passion for the industry remain stronger than ever. Our expertise spans strategy, operations, process management, and IT/telephony, enhancing and expanding the service industry with unrivalled support for our members .

Connecting Networks & Expertise, Customers & Talent

Generating results for our
memberssuppliersindustry
0%
Market penetration
0+
Current members
0M
Generated in Wales
0+
Years serving industry
About cnect Wales

Experts in our field

Put simply, we are masters of Connecting Networks & Expertise, Customers & Talent. Our mission is to be at the heart of Customer and Talent solutions in Wales.

See how our Cnect Wales membership can benefit you and your business.

95%

Market penetration

300+

Current members

Explore our membership options today!

By joining more than 300+ existing members, you can:

  • Connect with our Networks and best practice sessions which offer advice and expertise in HR, Recruitment, Diversity &Inclusion, Facilities, Operations through us and our many expert vendors.
  • Tap into our Expertise with our advice, research, data and consultancy.
  • Understand the future of Customers, channels, customer service (CX), compliance and vulnerability
  • Utilise one of our many Talent initiatives; from our award-winning programmes designed to bridge the skills gaps in high-demand sectors, to our recruitment portal
  • Stay ahead of the competition by exploring our bespoke Training courses, covering a range of topics and business challenges.
  • Start building powerful connections.
Target Group

Kathryn Chivers

Target Group

Target Group

Kathryn Chivers

Target Group

"Being part of Cnect Wales is something I am truly passionate about. The way we support businesses and growth in Wales has been fundamental to the success of many new set-ups and ongoing growth. Not only this the support we have been able to offer through challenging times has been a credit to the forum and appreciated by the many businesses in Wales. Focusing on increasing skills and capability through our many training programmes has been an astounding success, along with the many forums and working groups to share best practice and industry news."

Virgin Atlantic

Louise Phillips

Virgin Atlantic

Virgin Atlantic

Louise Phillips

Virgin Atlantic

"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."

Lloyds Banking Group

Lee Jones

Lloyds Banking Group

Lloyds Banking Group

Lee Jones

Lloyds Banking Group

"Being part of the Cnect Wales forum has exposed me to greater industry insight, the opportunity to help share best practise across our wonderful businesses across Wales and help shape & influence meaningful contributions to supporting the communities we serve."

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