
Two decades of dedication & passion
Our journey began in 1999, under the direction of Sandra Busby and the creation of the first employer-led contact centre forum, offering strategic direction and support for contact centres in Wales.
Over two decades later, our dedication and passion for the industry remain stronger than ever. Our expertise spans strategy, operations, process management, and IT/telephony, enhancing and expanding the service industry with unrivalled support for our members .
Experts in our field
Put simply, we are masters of Connecting Networks & Expertise, Customers & Talent. Our mission is to be at the heart of Customer and Talent solutions in Wales.
See how our Cnect Wales membership can benefit you and your business.