We are excited to announce a NEW and streamlined entry process for the Apprentice of the Year category. To make it quicker and easier for participants we are introducing a video submission format. This change means that companies will no longer need to create a written entry. Instead, judges will evaluate the submitted videos to determine the finalists and winner. This new process aims to save time, reduce stress and make participation more accessible for everyone. The category will recognise an employee enrolled within a business Apprenticeship programme for a minimum of 6 months. The video should be for a maximum of 5 minutes – not more than 150mb in size and can be uploaded via the Enter Now page. Nominees should introduce themselves and give a brief overview of their company and what they do, demonstrate the progress they have made in their role, highlight the progress they have made in their studies, and why they should be considered Apprentice of the Year.
This category will recognise a new employee who has been employed in a non-managerial role for a minimum of 6 months. Nominees will show outstanding progress, achieving great results, making a difference within a short period of time, plus excellent interpersonal skills.
This category is for non-managers working across the organisation eg. HR, IT/Analysts, Facilities, Comms, Marketing, WFM, Transformation etc. Nominees will make a significant contribution to the support of the contact centre and their colleagues, and provide evidence of enthusiasm, determination and competence.
This category is for individuals working at advisor grade in a sales or service capacity who has demonstrated exceptional levels of service and vocational competence. Nominees will demonstrate consistently high performance as a customer adviser or sales agent, provide strong results and make a real difference to their organisation. Nominees will go above and beyond their day-to-day responsibilities to provide excellent support to their colleagues.
The Team Leader of the Year is a professional and inspirational person who leads by example, takes responsibility for the team and ensures that their colleagues’ experience of work is a positive one. Nominees will demonstrate strong leadership, be results oriented, with a commitment to staff development, and provide evidence of guiding their team to consistently high performance.
This category is suitable for a professional Trainer, Coach or L&D Manager who applies innovative learning strategies to deliver both corporate objectives and individual needs. Nominees will demonstrate an enthusiasm for staff development and provide evidence of how their training and development solutions have improved staff skills/performance and resulted in successful outcomes for the business.
Open to individuals who have been managing a support team or support function based in a centralised customer delivery (eg: Quality, Finance, Marketing & Communications, HR, etc). Nominees will ensure consistently high performance of the support team or function and combine a commitment to the delivery of objectives with an efficient and effective service. Nominees will implement strategies that have impacted positively on the team / department and made a real change to the organisation.
Nominees will be Directors or Head of Site / Function that have overall strategic responsibility for the contact centre. Nominees will be forward thinking and innovative in their approach to strategy and delivering excellence in customer experience, provide evidence of their significant impact on the business – such as the transformation of a contact centre operation – and champion the contact centre within their business and the wider industry.
This award will recognise the outstanding activity delivered by a specialist team or department supporting the contact centre or centralised customer contact function, eg: Quality Assurance, Vulnerable Customer, Fraud, Risk, Resource Planning/WFM, IT/Digital, Social Media, HR, Facilities. Nominees should outline the function, objectives, targets, key performance indicators, results and evidence of positive outcomes, plus evidence of the impact of the specialist team on the wider objectives and overall performance of the business.
This category considers how businesses have adapted their buildings and programmes to deliver the best environment for their people. Nominees will outline any measures undertaken to improve working conditions for both their people, the environment and sustainability and include specific programmes and initiatives to encourage people to work in the office, reduce waste, source local products. Please also include any community projects and support and any energy efficiencies. It should also outline how the organisation’s objectives, mission and purpose is aligned.
This category is for any organisation or body delivering an advice line or helpline for internal and external customers or the public. The category is open to all providers delivering advice, help and assistance or public information. This can include local authorities, health and welfare, police, Covid response line, or any other emergency/non-emergency helpline, public sector information line, shared service centre or service desk. Nominees will include details of the advice/helpline’s objectives, delivery and implementation, impact and results.
2025
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