Cnect Wales Awards
Cnect Wales Awards
2025
Celebrating excellence across the Welsh customer contact industry.
We’re delighted to confirm that the 2025 Cnect Wales Awards are open!
Find all the details below for categories, key dates and the all-important ceremony.
Celebrating excellence across the Welsh customer contact industry. This year make sure your people are recognised for their outstanding contribution!
Recognition begins here!
The 2025 Cnect Wales Awards are now open for entries. Showcasing the very best of the dynamic Welsh customer contact sector, this is your chance to shine a spotlight on the incredible achievements of your exceptional staff and business initiatives.
Do you have an amazing team, fantastic customer service, brilliant client relationship or awesome people? Then nominate them for a Cnect Wales award!
The awards are free for Cnect Wales members* and open to any customer contact provider based – or delivering services – in Wales, with a minimum of five employees.
Wales, it’s your moment to shine! *Not yet a member? Join now!
The UK’s largest regional awards!
Get ready to celebrate the emerging talent of the Welsh customer contact industry at our prestigious awards ceremony on Friday 26 September at Cardiff City Stadium
Prepare for an unforgettable evening of glitz, glamour and A-list entertainment as you network with industry leaders and mingle with the stars
We are thrilled to announce Jomo People as our continued headline sponsor and can’t wait to welcome you to the UK’s largest regional contact centre awards.
Entries must be submitted by midnight on Thursday 8th May, so make sure your submissions are in on time.
Why Enter
"Being part of the Cnect Wales Awards is always a highlight of the year. The process of building great nominations, meeting the judges and being announced as finalists are a constant in our calendars. Winning the award for Best Technology/Digital Initiative though, that tops it all! Being recognised as a success in the industry is a massive pause for breath - reflecting on the incredible work by everybody involved day to day, articulating the benefits to our customers, and then bringing home a fabulous trophy. Change happens at such a pace and technology is very close to our hearts. The validation (internal and external) that comes with winning this award really makes it all worth it. We have some incredible people working on our tech, and being able to share this award with them meant everything to us in 2024."
Head of Customer Service
Starling Bank
"Winning Business of the Year and Best Customer Success at the Cnect Wales Awards was an unforgettable moment for all of us. It was more than just receiving trophies, it was a powerful recognition of the hard work, dedication, and passion that every single member of our team puts in every day. The night was a highlight, but the real impact has been the lasting positivity and motivation it sparked across the business. This acknowledgment reminded us to take a step back and appreciate what we’ve achieved. It encouraged us to pause and celebrate our successes, which is invaluable for our growth and morale. If there’s one thing we took away from the experience, it’s the importance of celebrating success. Winning these awards wasn’t just about recognition – it was a moment to reflect on our accomplishments, feel proud, and look ahead with even more enthusiasm for the future. To those nominated this year, enjoy every second of it. You’ve earned it!"
Head of Global Operations
Capital on Tap
Proud Headline Sponsor
The Cardiff-based recruiter was founded in 2019 and counts some of Wales’s biggest brands amongst its clients.
Jomo takes a collaborative approach, helping companies attract and keep the best people. With a 100% client retention rate and nearly 300 vacancies filled last year alone the numbers speak for themselves. Whether you’re a company needing an injection of new talent or a contact centre professional on the hunt for your next challenge you need Jomo People in your corner.
