Cnect Awards - Cnect Wales

Cnect Awards

Cnect Wales Awards

Celebrating Excellence Across the Region!

The Awards shine a spotlight on the fantastic support you have given to customers and the brilliant contribution of your people. Entries are free and open to any contact centre, shared service, IT or customer helpdesk based in Wales, with a minimum of 5 staff.

Recognition Starts Here!

The 2024 Cnect Wales Awards are now open for entry, showcasing the very best of the Welsh customer contact industry.

Organised by Cnect Wales (formerly the Welsh Contact Centre Forum), these prestigious Awards celebrate the outstanding achievements of the people, organisations and service of the Welsh contact centre industry!

Proud headline sponsors
Proud headline sponsors

2024 Categories

The 2024 Awards offer a wide variety of categories for customer contact functions, initiatives, products and services to enable you to recognise as many of your amazing staff and activities as possible. 

Do you have the best Agents, Leaders, Teams, CX or Site? 
Then nominate them for a fantastic Cnect Wales Award!


Why enter?

There are so many positive business benefits to recognise and reward your people! The awards offer an amazing opportunity to gain recognition for your colleagues and business. They benchmark your excellence and prove how you are leading the field, celebrate exceptional achievement as well as engaging your people and attracting new talent. Need we say more?

Key Dates for 2024

Entry Deadline: Wednesday 5 June 2024

Finalists Announced:
Friday 21 June 2024

Virtual Panel Interviews:
Wed 3 & Thu 4 July 2024

Gala Awards Ceremony
Friday 27 September 2024
Cardiff City Stadium

Entry Process

The entry process has been simplified with a short online application form, providing contact information which can be completed quickly and simply.
When this is completed just upload your written entry as PDF. Nominees will go through a two-stage judging process and finalists will be invited to attend a short online panel interview with a group of industry judges.

Hear what some of our recent winners say...

“Winning the Best Advice Line/Helpline showcases the talented skilled people we have at ArvatoConnect. The award filled our teams with pride and allowed us an opportunity to celebrate a year of hard work and success.  To deliver consistent high quality and performant services to clients, with good never being good enough, is where we constantly strive to be. We’re very grateful this was recognised with a prestigious industry award.” 

Anthony Pompa Head of Customer Services

“Winning the People Engagement award meant a great deal to us. Our purpose is putting people at the heart of our products and services, and we aim to do this every day. We do it because it’s what our customers want and deserve, and more importantly, it’s the right thing to do. Great colleague engagement shows that we’re achieving our purpose, and external recognition means that others see it too.”

Lucy Taylor Head of Learning & Development
PhS Group 

“I cannot stress how positively impactful it was to be awarded the Customer Team Award. Not just the thrill of winning amongst such a strong group of brilliant competitors from across Wales, but also the excitement this recognition created within our operational teams. This validation of our hard work has not only promoted our strength as customer champions within the business community, but also generated pride and engagement that is still being felt today by our people and our customers."

Christopher Anstee Underwriting & Broker Ops Customer Services Manager Legal & General Retail Annuities 

“We were thrilled and honoured to have received this prestigious award for Large Customer Centre of the Year. This recognition at the 2023 Cnect Awards was a testament to our commitment to excellence in this industry in Wales. Winning the award has inspired us and fuelled our ambitions towards further innovation to drive customer satisfaction. We would encourage other companies to nominate themselves for this award and showcase their achievements ” 

Louise Phillips Vice President - Customer Centres Virgin Atlantic


Celebrating excellence across the Welsh customer contact industry. 
This year make sure your people are recognised for their outstanding contribution!