"Winning Business of the Year and Best Working Environment was a massive highlight for our team. Being part of such a vibrant network here in Wales is rewarding enough, but being recognised by a community that truly understands our industry's unique challenges is something special. The awards night itself was an incredible experience – there's nothing quite like celebrating your success alongside the best in the business! These accolades gave our team a huge lift and validated all the hard work we put into our culture. If you're considering entering, I can't recommend it enough."

"Achieving Gold in the Business of the Year (Outsourced) and Customer Success (Public Sector) categories at the 2025 Cnect Wales Awards was a significant achievement for SSCL. These achievements reflect the outstanding dedication of our teams and the meaningful impact we deliver for our clients every day. Securing top honours in both categories highlights the innovation, professionalism, and commitment at the heart of our work and reinforces our drive to deliver truly award-winning services."

"“The Which? Wills Team were delighted and honoured to be named Customer Team of the Year, and it has had a huge impact upon the Wills Team and the wider department. Being recognised as an industry leading customer service team is a highlight for all team members. The Wills Team have worked hard to put customers at the front and centre of everything they do, delivering a best-in-class service. This recognition has given them the ability to look in greater detail at the service provided and continue to refine what is offered and how things are done, to best serve our customer and members.”"

"“Winning the Best Helpline / Advice Line Award is a powerful endorsement of our commitment to exceptional customer experience in Transport for Wales. It recognises the dedication, empathy and professionalism of our contact centre teams, while highlighting the strength of our service culture to the wider business. This achievement not only boosted our team’s pride and morale, but reinforced confidence among our partners, stakeholders and customers. The award demonstrates that our organisation delivers industryleading support and that our teams are passionate about our mission. We are so proud of the team for achieving this award.”"

""Winning the Business of the Year – Best Community Award was a huge moment of pride for Sky Cardiff. It recognised the genuine commitment to our people and the positive difference Sky Cardiff is also making beyond the workplace, strengthening our connection with the communities we serve. The award boosted colleague engagement, reinforced a strong sense of purpose, and elevated our profile both locally and nationally. Most importantly, it energised our people, driving greater involvement, pride, and connection across the business, and remains a powerful reminder of what we can achieve when our teams are engaged and aligned”."