On Februuary 20th, 2025, CGI hosted a Team Leader Roundtable, bringing together an exceptional group of professionals for a dynamic discussion on Customer Satisfaction (CSAT), User Experience, and customer feedback measurement. This engaging session provided leaders with the opportunity to share best practices, discuss challenges, and explore strategies for driving customer-centric improvements.
The conversation spanned key topics, including the role of real-time feedback in shaping customer interactions, how organisations leverage CSAT and Customer Thermometer insights to refine their service delivery, and the impact of a seamless user experience on overall satisfaction. It was invaluable to hear diverse perspectives on how companies are continuously evolving their customer engagement strategies to build trust and loyalty.
A special thank you to Lisa Morris and CGI for hosting, and to everyone who contributed to the discussion. Events like these foster meaningful knowledge exchange, helping leaders refine their approaches to delivering exceptional customer experiences. We look forward to the next roundtable.
