At Cnect Wales, we believe in the power of mentorship to transform careers and drive success. Our mentoring programme is designed to provide leaders of all levels with the guidance and support they need to excel in their roles.
We’ve seen first hand how the power of mentorship can transform careers, drive success and strengthen the wider industry which has inspired us to formally launch our mentoring programme,
Designed exclusively for leaders working on the frontline or managing operational teams across Wales’ thriving CX sector, we deliver tailored, practical support from experienced professionals who’ve led within this industry. They know the KPIs, the people pressures, the shifting customer expectations, and the demands of hybrid teams.
Why choose a mentor outside of your organisation?



Meet our mentors:
Our mentors are former Heads of Contact Centres, Service Managers, and CX Strategists from some of Wales’ most respected employers. They’ve led high-performing teams, delivered large-scale transformation, and understand the sector inside out.