Cnect Wales Mentoring / Advance your career with expert mentoring—insight, guidance, and confident leadership /Cnect Wales Mentoring / Advance your career with expert mentoring—insight, guidance, and confident leadership /

At Cnect Wales, we believe in the power of mentorship to transform careers and drive success. Our mentoring programme is designed to provide leaders of all levels with the guidance and support they need to excel in their roles.

We’ve seen first hand how the power of mentorship can transform careers, drive success and strengthen the wider industry which has inspired us to formally launch our mentoring programme,

Designed exclusively for leaders working on the frontline or managing operational teams across Wales’ thriving CX sector, we deliver tailored, practical support from experienced professionals who’ve led within this industry. They know the KPIs, the people pressures, the shifting customer expectations, and the demands of hybrid teams.

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Cnect Mentoring – the only programme in Wales tailored to your sector and backed by a network representing

95%

of contact centres across the country

Why have a mentor?

  • Guidance for confident decision-making
  • Unbiased insights from external mentors

  • Real-world experience from seasoned professionals

  • Boost in confidence, resilience, and adaptability

  • Career progression and leadership development

  • Support in balancing personal and professional life

  • Creative solutions to complex problems

Why choose a mentor outside of your organisation?

  • Fresh insights and innovative approaches

  • Expand your professional network

  • Safe space for open discussion

  • Diverse experiences from varied backgrounds
Transform your career
Expand your network
Drive Success

Meet our mentors:

Our mentors are former Heads of Contact Centres, Service Managers, and CX Strategists from some of Wales’ most respected employers. They’ve led high-performing teams, delivered large-scale transformation, and understand the sector inside out.

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Mike Mullins

British Gas
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Marco Ndrecaj

SSCL
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Kath Chivers

Independent
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Lee Jones

Lloyds Banking Group
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Depesh Nathwani

THE CONSUMER HELPLINE
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Sandra Busby

Cnect Wales
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Liz Gittens-Ward

Cnect Wales
Mentor handbook

Access expert-level content to guide relationships

Mentees and mentors will receive handbooks and session agendas designed to coach them and foster a successful mentoring relationship.

Pricing:

For Leaders responsible for Team Leaders/ Team Managers & operations

£500+VAT

  • 3 x 1-hour virtual sessions

For Team Leaders responsible for front line colleagues

£350+VAT

  • 3 x 1-hour virtual sessions

Ready to take the next step?

Invest in your development today with a mentor who speaks your language

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