Finalists

2023

View the finalists from 2023

View the highlight from our winners

Individual Categories​
Company/Team Categories

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Individual Categories​

Apprentice of the Year

  • Joely Meara Wilson – Aldermore Bank
  • Daisy Wootton – Deloitte
  • Jasmine Morgan – EE
  • Georgia Mulvaney – SSCL

Newcomer of the Year

  • Alan Alder – Amber
  • Edward O’Sullivan – Legal & General Direct Sales
  • Sonali Gonsalves – Deloitte
  • Morgan Pace – CGI
  • Ashley Hughes – Legal & General Workplace Pensions
  • Will Lovejoy – Legal & General Direct Sales
  • Phoebe John – The Royal Mint
  • Tom Crumpton – Amber
  • Daniel Kyte – Transport for Wales
  • Niall Harrington – Virgin Atlantic

Emerging Superstar

  • Samantha Thomas – DVLA
  • Cerian Jones – SSCL
  • Joe Davies – CGI
  • Eli Jennings – Sky Cardiff
  • Aimee Sullivan – Starling Bank
  • Matthew Pearce – Deloitte
  • Tom Brading – NFU Mutual Direct
  • Emma Price – Capital on Tap

Support Person of the Year

  • Tommy Milne – Capital on Tap
  • James Tompkins – Lloyds Banking Group
  • Josie Hancox – Deloitte
  • Lee Blakeman – Acquis Insurance Management
  • Rory Forrest – Target
  • David Hebson – Lenvi
  • Rachel Easterbrook – Lloyds Banking Group Transport
  • Rupal Shah-Clark – Legal & General Underwriting
  • Tom Webster – CGI

Advisor of the Year

  • Amy Marshall – Legal & General Direct Sales
  • Alana Neville – TUI
  • Matthew Randell – NFU Mutual Direct
  • Bertie Kamara – Deloitte
  • Nicole Wright – Wales & West Utilities
  • Callum Beasley – Capital on Tap
  • Hannah Walsh – Citizens Advice Caerphilly & Blaenau Gwent
  • Rhian Fish – Veezu
  • Jon Powell – Lloyds Banking Group Newport

Team Leader of the Year (Inhouse)

  • John Roberts – The Royal Mint
  • Sunita Singh – Sky Cardiff
  • Lucy Humphrey – Legal & General Direct Sales
  • Kelly Middleton – TUI
  • Mali Vesey – Capita on Tap
  • Sarah Rees – Virgin Atlantic Airways
  • Darren Brown – Legal & General New Business Customer Service
  • Rebecca Davies – Legal & General New Business Customer Service
  • Rebecca Andrews – Lloyds Banking Group

Team leader of the Year (Outsource)

  • Victoria Charles-Clarke – Firstsource Solutions
  • Zowie May – Target
  • Crina Razoare – CGI
  • Richard Pearce – SSCL

Trainer of the Year

  • Chloe Ruddy – Alcumus
  • Neil Evans – Admiral
  • Kate O’Brien – Black Horse Finance
  • Hannah Davies – The Consumer Helpline
  • Lowri Muscroft – Transport for Wales
  • Beth Taylor – Deloitte
  • Jennifer Gooding – Firstsource Solutions
  • Jason Ryan – TUI

Support Manager of the Year

  • Biancha Cunningham – Amber
  • Daniel Priest – Amber
  • Jawad Kiani – Lenvi
  • Donna Jugessur – LexisNexis Risk Solutions
  • Tracey Davies – TUI
  • Elizabeth Coundley – Legal & General Direct Sales
  • Deb Shaw – Deloitte
  • Sarah Johnson-Richards – The Consumer Helpline
  • Laura Kelly – Virgin Atlantic Airways

Customer Contact Leader of the Year

  • Mariana Vidal – Acquis Insurance Management
  • Chris Guy – Capital on Tap
  • Amanda McFadyen – Deloitte
  • Tracey Hutchison – Legal & General Direct Sales
  • Bradley Walters – Legal & General Insurance
  • Gareth Jones – The Consumer Helpline
  • Louise Thomas – TUI
  • Chris Francis – SSCL

Senior Leader of the Year

  • Jo Foxall – Transport for Wales
  • Jon Bartlett – Capital on Tap
  • Claire Litten-Price – EE
  • Mike Hill – Sky Cardiff
  • Peter Connolly – Legal & General Workplace Pensions

Company/Team Categories

Specialist Team 1: Customer

  • Legal & General Direct Sales – Pipeline Team
  • Legal & General Direct Sales – Support Team
  • Black Horse Finance – Bereavement Team
  • CGI – InCAS
  • TUI – Trust Pilot
  • Admiral – Information Rights
  • Citizens Advice Caerphilly & Blaenau Gwent – National Debt Project
  • Transport for Wales – Social Media Team
  • Lloyds Banking Group Transport – Communications & Engagement Team

Specialist Team 2: Colleague / Centre

  • Capital On Tap – Product Operations Team
  • The Consumer Helpline – Training & Quality Team
  • Deloitte – HR Advisor Team
  • Lenvi – Capacity Planning Team
  • Deloitte – QRS
  • Starling Bank – The Academy Team
  • Legal & General Operational Planning Team
  • Admiral UK Talent Acquisition
  • CGI – InTEC

Customer Team of the Year

  • Deloitte – HR Helpdesk
  • Transport for Wales – South Wales Team
  • Virgin Atlantic Airways
  • TUI – After Travel & Directors
  • Acquis Insurance Management – Operations Department
  • Alcumus – Technology Support Team
  • Legal & General Direct Sales – Partnerships Team
  • CGI – User Experience

Customer Success

  • TUI
  • Alcumus
  • Capital on Tap
  • Legal & General Workplace Pensions Digital Team
  • SSCL

Best Environment & Sustainability Initiative

  • SSCL
  • CGI
  • Legal & General – Calon

People & Culture

  • SSCL
  • Sky Cardiff
  • NFU Mutual Direct Cardiff
  • Lenvi
  • Deloitte HR Services
  • The Consumer Helpline x Ospreys
  • Alcumus
  • Lloyds Banking Group Newport – Charity, Community & Wellness
  • Admiral Money

Best Talent Programme

  • Deloitte – The EA Academy
  • Aldermore Bank – Operational Capability Programme
  • TUI
  • Alcumus

Best Advice Line / Helpline

  • Citizens Advice Caerphilly & Blaenau Gwent – National Debt Advice Line
  • Legal & General Workplace Pensions Helpline
  • Transport for Wales – Fflecsi Line
  • Transport for Wales – Concessionary
  • SSCL

Diversity, Equality & Inclusion

  • EE
  • TUI – Assisted Travel
  • SSCL

Best Technology/Digital Initiative

  • Target – Mortgage Hub
  • Capital on Tap – Blaise
  • The Consumer Helpline – Marketing/Hubspot
  • Starling Bank
  • Aldermore Bank
  • Virgin Atlantic Airways
  • DVLA
  • SSCL – Apex

Best Client Partnership

  • Target & DVLA
  • The Consumer Helpline & Staysure

Business of the Year

  • Capital on Tap
  • CGI
  • Legal & General Direct Sales
  • SSCL
  • The Consumer Helpline
  • Veezu
2023 Finalists Picture 1
2023 Finalists Picture 2

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