15TH SEPT 2026
09:00 - 16:30
Cardiff City Football Stadium
15TH SEPT 2026
09:00 - 16:30
Cardiff City Football Stadium
At AgentFest Cnect your advisors will join peers from other contact centres for a day packed with lively, interactive workshops, creative exercises, and motivating talks from a diverse range of experts. This unique event is designed to build confidence, resilience, and expertise, equipping frontline professionals to unlock their potential, elevate performance, and engage in valuable, impactful conversations with customers.
What to expect on the day:
Meet the Speakers and Panelists:
Laura Alexander – Head of Data Services, Hodge
Laura Alexander has been head of data services at Hodge Bank since 2021. A strategic thinker with exceptional leadership skills, Laura has an authentic style and works hard to promote data as a strategic asset at Hodge. In this role, she’s played a key part in fostering a data-centric culture that supports strategic decision-making, enhances customer experience and strengthens governance. She leads a multi-disciplinary team across data governance, science and analytics and is a trusted partner to the executive leadership team. Her career journey began with analytical and operational roles at SSE, followed by senior posts at Target Group, before joining Hodge. Her career journey continues to develop as she embraces the world of AI and the possibilities opened up to her and the team.
Luke Barton – BI Reporting Manager, Hodge
Luke Barton, BI Reporting Manager at Hodge, a role I’ve held since 2023 after joining the organisation in 2022. With over 15 years of experience spanning the energy and financial services sectors, I began my career in customer service before progressing through a range of data-focused roles, from Data Analyst to management positions. I currently lead a team of data-driven analysts while supporting a number of business transformation programmes, including the successful migration of Hodge’s reporting platform to Microsoft Fabric, helping to modernise and enhance the organisation’s data and reporting capabilities.
Matt Speight, Product Owner and Subject Matter Expert – Shared Services Connected Limited.
Matt Speight, product Owner and Subject Matter Expert for SSCL CXM Hubs. I have worked in the industry for the last 16 years, 12 of which have been at SSCL where I started as an advisor on the phones. I have held a variety of positions through the contact centres landing in my current role which is more technology focussed for the last 4 years. I have been involved recently with several transformation programmes and have introduced AI technologies into our CXM hubs through chatbots and virtual assistants and other technologies.
