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Unmissable news, insights and updates from across the industry

Cnect Wales is a not for profit, industry-led employers’ forum which has supported and represented pan-industry contact centres for over 20 years, through services from training and education to research and advice

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Stay updated with the latest industry trends, in-depth analyses, and expert insights. Explore our curated articles and reports to stay informed and ahead in your field.

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Interview with Mike Mullins
May 4, 2026
Free to download from Ringcentral the new Contact Centres for Dummies eBook
May 4, 2026
Employee Benefits in the Contact Centre Industry: Trends & Insights
May 4, 2026
Working safely during COVID-19 in offices and contact centres
May 4, 2026
Cnect Wales celebrates 20-years in business
May 4, 2026
Sabio Group and Contact Babel Launch UK CX Decision Makers’ Guide 22-23
May 4, 2026

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Published On: Mar-20251 min read
The 2025 UK Contact Centre HR & Operational Benchmarking Report
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Published On: Feb-20251 min read
Team Leader Roundtable: CSAT, User Experience and Customer Thermometer
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Published On: Jan-20251 min read
Team Leader Roundtable: Sharing Best Practices in Workplace Inclusion
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Published On: Jan-20251 min read
An Empowering Day at Agent Fest
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Published On: Dec-20241 min read
A Successful Senior Leadership Summit 2024
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Published On: Dec-20242 min read
Cnect Wales Celebrates Success of Pre-Employment Skills Programme
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Published On: Dec-20243 min read
Lotus Cleaning Group
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Published On: Nov-20241 min read
Nominate your Industry Hero for our Newsletter Spotlight
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Trending

Interview with Mike Mullins
May 4, 2026
Free to download from Ringcentral the new Contact Centres for Dummies eBook
May 4, 2026
Employee Benefits in the Contact Centre Industry: Trends & Insights
May 4, 2026
Working safely during COVID-19 in offices and contact centres
May 4, 2026
Cnect Wales celebrates 20-years in business
May 4, 2026
Sabio Group and Contact Babel Launch UK CX Decision Makers’ Guide 22-23
May 4, 2026

Join Cnect Wales

Advertise with us

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