[Innovation House, Sci-Tech Daresbury, UK] – [16 July 2025]
— Digital Language Partners (DLP), a leading provider of multilingual conversational AI solutions, today announced a major technical enhancement to its platform architecture with the development of new integration apps. This strategic development enables DLP’s Chatbot+™, Voicebot+™, and Livechat+™ solutions to connect instantly with over 600 widely-used enterprise applications — including Salesforce, Zendesk, Dynamics 365, Genesys, SAP, and Stripe.
The development is part of DLP’s ongoing commitment to customer-led innovation. “Our customers are telling us loud and clear — they want AI that doesn’t sit in a silo,” said Kevin Freeman, Director at DLP. “They need automation that talks to their billing systems, CRM, and contact centre tools. With our new app development at the core of our integration layer, we can now give them exactly that — fast, secure, scalable connections to the tools they already use.”
Built on a secure cloud-native architecture, DLP’s platform enhancements allow for frictionless automation of workflows, real-time data synchronisation, and customisable integration flows without the need for bespoke development. The move significantly shortens deployment cycles and increases ROI for clients seeking to modernise their customer engagement stack.
Clients across utilities, transport, retail, and travel sectors will now be able to benefit from faster go-live timelines and improved operational agility. “Whether it’s connecting to a CRM like Salesforce, or a contact platform like Genesys, we can now deploy in weeks — not months,” said Kevin Freeman. “And we’ll keep moving fast, because our customers keep raising the bar.” DLP’s updated platform architecture supports its entire suite of GenAI-powered services including Chatbot+™, Livechat+™, and Voicebot+™ — designed to automate and scale multilingual customer contact across digital and voice channels.
About Digital Language Partners
Digital Language Partners (www.dlp.global) builds and delivers GenAI-powered virtual assistant technology that reduces
operational costs, improves customer experience, and enables teams to deliver at scale — in any language. DLP’s solutions are deployed across the UK, EU, Africa, and the Americas.
Media Contact:
Karolina Hybalska
Social Guru
karolina@dlp.global
