Cnect Wales Awards… Click here to sign up to our newsletter get notified!Cnect Wales Awards… Click here to sign up to our newsletter get notified!
Individual Categories
Apprentice of the Year
Lisa Evans – Strategy & Optimisation, Retail, Legal & General – Gold
Connor Power – Deloitte – Silver
Harry Stokes – Strategy & Optimisation, Retail, Legal & General
Sophie Ennis – Legal & General Retail Annuities
Luke Gilbert – Deloitte
Newcomer of the Year
Jessica Hardaker – Blackhorse Finance – Gold
Ava Murphy – Legal & General Direct Sales – Silver
Tendai Munthali – The Consumer Helpline
Olena Yarko – Deloitte
Rhys Davies – Legal & General Retail Protection
Chris Lovitt – Capital on Tap
Jack Rosser – Nextbase
Emerging Superstar
Jamie Shelley – Legal & General Direct Sales – Silver
Ian Morris – Which? – Gold
Kayode Aweojo – Firstsource Solutions
Isabella Coopey – Deloitte
Shazney Godfrey – Capital on Tap
April Glorioso – 118 118 Money
Jana Raffaelli – BlackHorse Finance
Sadie Morris – DVLA
Wendy John – Which?
Support Person of the Year
Aimee Green – Aldermore – Gold
David Hamblin – Aldermore
Jeremy Thomas – 118 118 Money
Daniel Wilks-Payne – The Consumer Helpline
Zaya Mears – Which?
Ben Cole – Deloitte
Michael Butler – Lloyds Banking Group Transport
Jo Stickler – Target Group
Advisor of the Year (Inhouse)
David Tazzini-Lloyd – Lloyds Banking Group – JOINT Gold
Ryan O’Connor – Nextbase – JOINT Gold
Warren Tugby – Sky
Vanessa Nyakunu – Deloitte
Harrison Crawford – Aldermore
Adele Brown – Blackhorse Finance
Haf Jones – Virgin Atlantic
Seema Vadoliya – Which?
Jade McGrath – Transport for Wales
Advisor of the Year (Outsourced)
Abigail Hughes – Target Group – Gold
Kieran Gambin – CGI
Danyal Hashan – The Consumer Helpline
Team Leader of the Year (Inhouse)
Sajeda Musa – Aldermore – Gold
Caitlin Scrase – Sky – Silver
Bertie Kamara – Deloitte
Bethan May – Virgin Atlantic
Lisa Dawson – Legal & General Retail Annuities
Charleigh Sinclair-Berrow – Legal & General Retail Annuities
Claire Harris – Pepper Money
Ryan Edwards – 118 118 Money
Matthew Protheroe – DVLA
Team leader of the Year (Outsource)
Daniel Cooper – Firstsource Solutions – Gold
Norbert Paplinski – The Consumer Helpline
Rod Davies – Target Group
Joe Davies – CGI
Morgan Pace – CGI
Trainer of the Year
Patrick Kinsella – Starling Bank – Gold
Rebecca Davies – Capital on Tap – Silver
Nicole Wainwright – Lenvi
Heidi Morley – Deloitte
Rhianna Ley – Aldermore
Nolyn Burkholder – The Consumer Helpline
Ffion Davies – Legal & General Workplace Savings
Support Manager of the Year
Samantha Knapton – Deloitte – Gold
Edward Evans – CGI – JOINT Silver
Nadine Morgan – Legal & General Workplace Savings – JOINT Silver
Kayleigh Tomsa – Lenvi
Peta Daly – BUUK
Kate Marlow – Aldermore
Beth Baynham – Capital on Tap
Customer Contact Leader of the Year
Amy Dicomidis – Capital on Tap – Gold
Natasha Boyle – Legal & General Retail Annuities
Senior Leader of the Year
Trish Norman – Lenvi – INHOUSE – Gold
Nicholas Miles – CGI – OUTSOURCED – Gold
David Lewis – 118 118 Money – Silver
Russell Atkins – Starling Bank
Kim Dickson – Blackhorse Finance
Kay Halsey – Deloitte
Company/Team Categories
Specialist Team 1: Customer
Lloyds Banking Group – Domestic & Financial Abuse / RAEC Team – JOINT Gold
DVLA – Multi Channel Team – JOINT Gold
Virgin Atlantic – Customer Solutions Team – JOINT Silver
Pepper Money – Third Party Oversight Operations Team – JOINT Silver
Firstsource Solutions – Smart Meter Operations
Legal & General Direct Sales – Pipeline Team
SSCL
Specialist Team 2: Colleague / People
Deloitte – Wellness Advisory Team – Gold
Starling Bank – Onboarding and Review Experts (ORE) Team
Which?
Customer Team of the Year
Which? – Wills Team – Gold
Legal & General Direct Sales – Partnerships Team – JOINT
Silver
Transport for Wales – South Wales Contact Centre Team – JOINT
Silver
Legal & General Retail Protection – Retentions Team
CGI
Lloyds Banking Group – Crown Dependencies
Starling Bank
Aldermore – Collections Team
Customer Success
Blackhorse Finance – PRIVATE SECTOR – Gold
SSCL – PUBLIC SECTOR – Gold
ADRA – Silver
CGI
Which?
Lloyds Banking Group General Insurance – Home Insurance Claims Team
ANNA Money
Best Working Environment
Starling Bank – Gold
People & Culture
Admiral Money – JOINT Gold
EE – JOINT Gold
Aldermore – Silver
Tandem Bank
SSCL
Best Talent Programme
The Consumer Helpline – Academy Team – Gold
Capital on Tap
Deloitte – The Executive Assistant (EA) Academy
Best Advice Line / Helpline
Transport for Wales – Concessionary Travel Card Line – Gold
SSCL
Diversity, Equality & Inclusion
BBC Cymru Wales – Gold
SSCL
Best Technology/Digital Initiative
Lenvi – Gold
OGI
CGI
Target Group
BT/EE
Best Client Partnership
The Consumer Helpline & Ospreys – Gold
The Consumer Help & Staysure
CGI
Target Group
Business of the Year
Starling Bank – INHOUSE – Gold
SSCL – OUTSOURCED – Gold
Sky Cardiff – Community Award – Gold
Adra
CGI
Deloitte
The Consumer Helpline
2026
Sponsor the awards
Directly raise awareness, engagement and recognition of your brand. All sponsorship packages can be tailored to meet your marketing and business objectives.
Reach over 300 major employers and 30,000 employees
Promote your brand and key messages to 10,000 industry contacts and up to 600 guests at the ceremony
Enjoy great PR across industry and regional media
Engage with key decision makers and senior business leaders
