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Winners

2026

View the Winners from 2026

View the highlight from our winners

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Apprentice of the Year

  • Hywel Coombs – BUUK Infrastructure – Joint – Gold

  • Maia Owen – Transport for Wales – Joint – Gold

Newcomer of the Year

  • Tom Moore – Legal & General Direct Sales – Gold

  • Jack Hopperton – CGI – Joint – Silver

  • Robbyn Wilmot – NFU Mutual Direct Cardiff – Joint Silver

Emerging Superstar

  • Nadiya Islam – Legal and General Direct Sales – Gold​

  • Bethan Maggs – Blackhorse Finance – Silver

Support Person of the Year

  • Rosie Morgan – Deloitte – Gold

  • Sophie Corfield – Target Group – Silver

Advisor of the Year (Inhouse)

  • Rachel Chudley – Lloyds Banking Group – Joint Gold

  • Thomas Seal – Starling – Joint Gold

  • August Caesari – Future Plc – Joint Silver

  • Julie Williams – Wales & West Utilities – Joint Silver

Advisor of the Year (Outsourced)

  • Alec Costello – CGI – Gold

Team Leader of the Year

  • Leyton Williams – L&G Customer Operations – Operational Learning TL – Gold

  • Owen Conde – Sky Cardiff – Customer Experience TL – Gold

  • Anthony O’Shea – NFU Mutual Direct Cardiff – Silver

Trainer of the Year

  • Anthony Cozzi – SSCL – Gold

  • David Jones – Which? – Silver

Support Manager of the Year

  • Shaun Jardine – SSCL – Gold

  • Amanda Hannant – Deloitte – Silver

Customer Contact Leader of the Year

  • Aaron Al-Jeryan – Which? – Leader with Under 100 Staff – Gold

  • Nicholas Jenkins – Blackhorse Finance – Leader with Over 100 Staff – Gold

Senior Leader of the Year

  • Darren Kelly – Virgin Atlantic – Gold

Specialist Team 1: Customer

  • Pepper Money – Customer Support Areas – Gold

  • SSCL – Over Payment Hub – Silver

Specialist Team 2: Colleague

  • Deloitte – People Service Desk – Gold

  • Legal & General Customer Operations – Business Optimisation Team – Silver

Customer Team of the Year

  • Hodge Bank – Small Team – Gold

  • Starling – Large Team – Gold

Customer Success

  • Starling Customer Services – Gold

  • Which? – Silver

Best Working Environment

  • EE Cardiff – Gold

People & Culture

  • CGI – Gold

  • Target Group – Silver

Best Talent Programme

  • Admiral Insurance – Group Talent Development Team – Gold

  • Target Group – Talent Acquisition Team – Silver

Best Advice Line / Helpline

  • Royal College of Nursing – RCN Advice – Gold

  • Transport for Wales – fflecsi line – Silver

Diversity, Equality & Inclusion

  • Target Group – Gold

Excellence in Data, Digital & AI

  • DVLA – Public Sector – Gold

  • SSCL – Private Sector – Gold

Best Client Partnership

  • SSCL – Gold

Business of the Year

  • Legal & General Direct Sales – Gold

2026 Winners Picture 1
2026 Winners Picture 2

2026

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