Neurodiversity at Work – Awareness & Inclusive Practice

Discover what helps or hinders performance

How to implement simple changes that make a big difference

Understand Neurodiversity

• What neurodiversity really means

• Common profiles: autism, ADHD, dyslexia, dyspraxia

• How neurodivergent people process information, emotion, and sensory input

Strengths & Challenges

• Unique strengths: creativity, focus, honesty, problem-solving

• Common workplace challenges: noise, interruptions, ambiguity, emotional overload

Communication That Works

• Clear, literal, low-stress communication

• Reducing ambiguity and mixed messages

• Adapting approaches to improve call quality, satisfaction, and teamwork

Practical Adjustments

• Small, low-cost changes that improve focus and wellbeing

• Reducing overload

• Structuring work, feedback, and expectations effectively

Psychological Safety

• Why many neurodivergent people mask

• How to reduce burnout and stress

• Practical steps for building supportive, inclusive teams

Supporting Neurodivergent Customers

• How neurodivergence affects customer behaviour

• Reducing distress, conflict, and escalations

• Creating calm, effective conversations

Greater confidence and empathy

Customer experience