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YOUR AUDIO. POWERED BY IRIS

CLEAR AUDIO. CRITICAL ADVANTAGE.

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AI VOICE ISOLATION ENGINEERED FOR THE MOST DEMANDING COMMUNICATION ENVIRONMENTS.

Born in the high-stakes world of Formula 1, IRIS Clarity brings elite audio AI to the call centre. By isolating speech and removing background noise in real time, it unlocks clearer conversations, stronger service metrics, and a simpler, lower-cost audio environment.

HEAR THE DIFFERENCE

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Bill query

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Car hire

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Card details

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Spectogram view
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Voice isolation
Super resolution

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THE OPERATIONAL COST OF BACKGROUND NOISE

£163,558 LOST ANNUALLY TO REPETITION IN A 250-SEAT CONTACT CENTRE

Background noise makes conversations harder to hear, forcing repetition and slowing every interaction. But repetition is only part of the problem. Noise also leads to:

Compliance risks

Background conversations can be overheard, and noisy recordings impact audits

Lower service performance

Reduced clarity impacts key metrics, including CSAT, ESAT, and First Contact Resolution

Costly equipment

Noise-cancelling headsets and soundproofing infrastructure add significant cost.

Lost outbound opportunities

If customers hear a noisy call centre in the background, many simply hang up.

“We’ve seen improvements in first contact resolution and handling time – and zero complaints about noise since deployment”

Marco

Marco Ndrecaj

Sopra Steria

Director of Customer Experience Management

SEAMLESS INTEGRATION. SIMPLE CONTROL.

Born in the high-stakes world of Formula 1, IRIS Clarity brings elite audio AI to the call centre. By isolating speech and removing background noise in real time, it unlocks clearer conversations, stronger service metrics, and a simpler, lower-cost audio environment.

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