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Published On: Oct-20256 min readCelebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Awards 2025
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Published On: Sep-20251 min readHow to break the endless hiring cycle in financial services – a guide Why your contact centre is always hiring but never fully staffed
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Published On: Sep-20254 min read‘Hybrid Working in the Contact Centre’ survey gives unique insight into homeworking trends 2016-2025
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Published On: Aug-20253 min readShortlist Announced for Cnect Wales Contact Centre Awards
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Published On: Aug-20252 min readJoin the Cnect Wales Advisory Board (voluntary position)
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Unmissable news, insights and updates from across the industry
Cnect Wales is a not for profit, industry-led employers’ forum which has supported and represented pan-industry contact centres for over 20 years, through services from training and education to research and advice