It’s no secret that today’s contact centre advisors are under immense pressure.
In a recent study, 87% reported high or very high stress levels at their contact centres, with burnout occurring quickly through being overwhelmed, emotionally drained and/or unable to meet constant demands.
Addressing this will take a more data-led approach with science-based insights to fully gauge the scale of the challenge – and getting it right brings significant value for CX operations.
Download Sabio’s new Bite-sized eBook ‘Placing advisor wellbeing at the top of the contact centre agenda’ to discover:
• How transformational CX is having a direct impact on advisor wellbeing
• How you can ‘put you people first’ – for contact centre and business success
• How to empower advisors with a dynamic science-based wellbeing platform
• How wellbeing delivers value for contact centre operators.