Celebrating Customer Service Week at Cnect Wales

At Cnect Wales, we believe that exceptional customer service is the cornerstone of any successful business. As a free membership organisation dedicated to supporting contact centres across Wales, we are thrilled to celebrate Customer Service Week from Monday 7th to Friday 12th October.

Customer Service Week is an international celebration of the importance of customer service and the people who serve and support customers daily. This week provides a unique opportunity to recognise the hard work and dedication of customer service professionals who are often the unsung heroes of our businesses.

At Cnect Wales, we are committed to fostering a community where this industry can thrive. Our members benefit from a range of resources, networking opportunities, and support designed to enhance their customer service capabilities. We understand that excellent customer service is not just about resolving issues but about creating positive, lasting impressions that build customer loyalty. If you would like to talk to us about how you can take your customer service delivery from good to great, then get in touch below.

Throughout Customer Service Week, we will highlight the achievements of our members We invite all our members to join us. You can:

Share Your Stories: Tell us about a time when your team went above and beyond for a customer. We would love to feature your stories on our website and social media.

Recognise Your Team: Take a moment to acknowledge the hard work of your customer service team. A simple thank you can go a long way.

Here’s how companies celebrated their success at our recent Cnect Wales Awards 2024, click the link below.