Rethinking Empoyee Competence in Social Housing: What Are We Really Trying to Achieve?

The pending introduction of the Competence and Conduct Standard for social housing providers in England has raised some important considerations for housing professionals operating in Wales and Northern Ireland.

Competence frameworks are being put under the microscope – and other regulators may well have to consider what this could mean for existing regulatory frameworks in the future. CIH Cymru, for example, recently launched a survey to gauge demand for a similar competence framework in Wales.

Providers across all jurisdictions are beginning to ask similar questions about what competence and levels of professionalism actually mean in practice:

At Elephants Don’t Forget, we’ve been on a fact-finding mission over the last few months, speaking with housing professionals to better understand the regulatory and operational challenges they face day to day.

In this free 60-minute, practical webinar – hosted in conjunction with Cnect Wales and CCNNI – we’ll be discussing what we’ve learned.

We’ll look at how providers are thinking holistically about competence – what it means, and how it is being achieved, maintained, and demonstrated – as well as how competence data is being used to inform risk narratives and drive operational improvements and resident experience