cnect wales awards 2024 891
cnect wales awards 2024 881
cnect wales awards 2024 897
cnect wales awards 2024 874

Finalists

2026

View the finalists from 2026

View the highlight from our winners

Individual Categories​
Company/Team Categories

Cnect Wales Awards… Click here to sign up to our newsletter get notified!Cnect Wales Awards… Click here to sign up to our newsletter get notified!

Individual Categories​

Apprentice of the Year

  • Hywel Coombs – BUUK

  • Maia Owen – Transport for Wales

  • Samuel Prosser – Deloitte

  • Tina Mullin – Legal & General Customer Operations

  • Josie Dummett – Legal & General Retail Annuities

Newcomer of the Year

  • James Green – Starling

  • David Crack – Legal & General Customer Operations

  • Jack Hopperton – CGI

  • Tom Moore – Legal & General Direct Sales

  • Matthew Winchcole – CGI

  • Robbyn Wilmot – NFU Mutual Direct Cardiff

Emerging Superstar

  • Conor Geary – CGI

  • Adele Mathias – Legal & General Customer Operations

  • Nadiya Islam – Legal & General Direct Sales

  • Rachel Wall – Royal College of Nursing

  • Kate Lewis – Starling

  • Bethan Maggs – Blackhorse Finance

  • Owi Davies – Transport for Wales

  • Lauren Rhodes – Sky Cardiff

Support Person of the Year

  • Rachel Hurley – Blackhorse Finance

  • James Clark – BUUK

  • Owen Virgin – Legal & General Direct Sales

  • Sean Dolan – Lloyds Banking Group

  • Rosie Morgan – Deloitte

  • Kian Squire – CGI

  • Aimee Howells – Deloitte

  • Sophie Corfield – Target Group

Advisor of the Year (Inhouse)

  • William Kay – Legal & General Direct Sales

  • Thomas Seal – Starling

  • Ikran Hersi – Sky Cardiff

  • Nathan McGill – 118 118 Money

  • Julie Williams – Wales & West Utilities

  • August Caesari – Future PLC

  • Laura-Jayne Emmanuel – Hodge Bank

  • Chloe Chapman – Virgin Atlantic

  • Rachel Chudley – Lloyds Banking Group

Advisor of the Year (Outsource)

  • Alec Costello – CGI

  • James Hughes – Target Group

  • Michelle Evans – SSCL

Team Leader of the Year

  • Rhiannon Minty – Virgin Atlantic

  • Beth Coundley – Legal & General Direct Sales

  • Leyton Williams – Legal & General Customer Operations

  • Lloyd Bartlett – Starling

  • Anthony O’Shea – NFU Mutual Direct Cardiff

  • Jo Wilkinson – EE

  • Joanne Wilson – 118 118 Money

  • Owen Conde – Sky Cardiff

Trainer of the Year

  • Sophie Davies – BUUK

  • Rosalind Cobb – Deloitte

  • Stephen Clifford – Target Group

  • Anthony Cozzi – SSCL

  • Derrie Catton – Starling

  • Jamie Everitt – Legal & General Customer Operations

  • Emma Salmoni – Royal College of Nursing

  • David Jones – Which?

Support Manager of the Year

  • Jessica Lumb – Starling

  • Tom Crabbe – CGI

  • Amanda Hannant – Deloitte

  • Kimberley Dickson – Blackhorse Finance

  • Grant Williams – Legal & General Customer Operations

  • Jennifer Rudge – Which?

  • Shaun Jardine – SSCL

Customer Contact Leader of the Year

  • Matthew Protheroe – DVLA

  • Victoria Jones – CGI

  • Aaron Al-Jeryan – Which?

  • Nicholas Jenkins – Blackhorse Finance

  • James Martinson – Sky Cardiff

  • Andrew Sergeant – DVLA

  • Tracey Hutchison – Legal & General Direct Sales

Senior Leader of the Year

  • Russell Atkins – Starling Bank

  • Darren Kelly – Virgin Atlantic

  • Kerry Dargan – Deloitte

  • Mike Salmon – Deloitte

Company/Team Categories

Specialist Team 1: Customer

  • SSCL – Over Payment Hub

  • CGI – Centrica Enhanced Resolution Team

  • Legal & General Retail Annuities – Correspondence Action Team

  • Legal & General Direct Sales – Annuities & Protection Team

  • Pepper Money – Customer Support Arrears

  • Hodge Bank – Mortgage Origination

Specialist Team 2: Colleague / People

  • Starling – Change & Enablement Team

  • Deloitte – People Service Desk

  • Blackhorse Finance – Strategic Enablement Team

  • Legal & General Customer Operations – Business Optimisation Team

  • Royal College of Nursing – Information & Content Officer Team

  • DVLA – Operational Support

  • Target Group – Controls Team

Customer Team of the Year

  • DVLA – Multi Channel Team

  • Starling – Onboarding & Account Review

  • Legal & General Direct Sales – Partnerships Team

  • Target Group – Primary Servicing Inbound Telephony

  • Legal & General Annuities – InPayment Services

  • Hodge Bank – Operations Team

  • EE – Single User Faults Team

Customer Success

  • CGI

  • SSCL

  • Which?

  • Starling

Best Working Environment

  • Details to be confirmed

People & Culture

  • CGI

  • Target Group

  • Legal & General Direct Sales

  • SSCL

  • NFU Mutual Direct Cardiff

  • Transport for Wales

Best Talent Programme

  • CGI – Emerging Talent Academy

  • Deloitte – Leadership Support Centre

  • Target Group – Talent Acquisition Team

  • Starling – Onboarding & Account Review

  • Admiral Insurance – Group Talent Development

Best Advice Line / Helpline

  • SSCL – Specialist Finance Support

  • Deloitte – QRSS Personal Independence

  • Transport for Wales – South Wales Contact Centre/ fflecsi line

  • Royal College of Nursing – RCN Advice

  • Which? – Expert Services

Diversity, Equality & Inclusion

  • Target Group

  • Transport for Wales

Excellence in Data, Digital & AI

  • Pepper Money

  • DVLA

  • SSCL

  • BT Group

  • Hodge Bank

  • CGI

  • Legal & General Retail Operations

  • Blackhorse Finance

  • Deloitte

Best Client Partnership

  • CGI

  • Target Group

  • SSCL

  • Firstsource Solutions

Business of the Year

  • CGI – Service Desk

  • Legal & General Direct Sales

  • Deloitte – Leadership Support Centre

2026 Finalists Picture 1
2026 Finalists Picture 2

2026

Sponsor the awards

Directly raise awareness, engagement and recognition of your brand. All sponsorship packages can be tailored to meet your marketing and business objectives.

  • Reach over 300 major employers and 30,000 employees

  • Promote your brand and key messages to 10,000 industry contacts and up to 600 guests at the ceremony

  • Enjoy great PR across industry and regional media
  • Engage with key decision makers and senior business leaders