Cnect Wales Awards… Click here to sign up to our newsletter get notified!Cnect Wales Awards… Click here to sign up to our newsletter get notified!
Individual Categories
Apprentice of the Year
Hywel Coombs – BUUK
Maia Owen – Transport for Wales
Sam Prosser – Deloitte
Tina Mullins – Legal & General Customer Operations
Josie Dummett – Legal & General Retail Annuities
Newcomer of the Year
James Green – Starling
David Crack – Legal & General Customer Operations
Jack Hopperton – CGI
Tom Moore – Legal & General Direct Sales
Matthew Winchcole – CGI
Robbyn Wilmott – NFU Mutual Direct Cardiff
Emerging Superstar
Conor Geary – CGI
Adele Mathias – Legal & General Customer Operations
Nadiya Islam – Legal & General Direct Sales
Rachel Wall – Royal College of Nursing
Kate Lewis – Starling
Bethan Maggs – Blackhorse Finance
Owi Davies – Transport for Wales
Lauren Rhodes – Sky Cardiff
Support Person of the Year
Rachel Hurley – Blackhorse Finance
James Clark – BUUK
Owen Virgin – Legal & General Direct Sales
Sean Dolan – Lloyds Banking Group
Rosie Morgan – Deloitte
Kian Squire – CGI
Aimee Howells – Deloitte
Sophie Corfield – Target Group
Advisor of the Year (Inhouse)
William Kay – Legal & General Direct Sales
Thomas Seal – Starling
Ikran Hersi – Sky Cardiff
Nathan McGill – 118 118 Money
Julie Williams – Wales & West Utilities
August Caesari – Future PLC
Laura-Jayne Emmanuel – Hodge Bank
Chloe Chapman – Virgin Atlantic
Rachel Chudley – Lloyds Banking Group
Advisor of the Year (Outsource)
Alec Costello – CGI
James Hughes – Target Group
Michelle Evans – SSCL
Team Leader of the Year
Rhiannon Minty – Virgin Atlantic
Beth Coundley – Legal & General Direct Sales
Leyton Williams – Legal & General Customer Operations
Lloyd Bartlett – Starling
Anthony O’Shea – NFU Mutual Direct Cardiff
Jo Wilkinson – EE
Joanne Wilson – 118 118 Money
Owen Conde – Sky Cardiff
Trainer of the Year
Sophie Davies – BUUK
Rosalind Cobb – Deloitte
Stephen Clifford – Target Group
Anthony Cozzi – SSCL
Derrie Catton – Starling
Jamie Everitt – Legal & General Customer Operations
Emma Salmoni – Royal College of Nursing
David Jones – Which?
Support Manager of the Year
Jessica Lumb – Starling
Tom Crabbe – CGI
Amanda Hannant – Deloitte
Kimberley Dickson – Blackhorse Finance
Grant Williams – Legal & General Customer Operations
Jennifer Rudge – Which?
Shaun Jardine – SSCL
Customer Contact Leader of the Year
Matthew Protheroe – DVLA
Victoria Jones – CGI
Aaron Al-Jeryan – Which?
Nicholas Jenkins – Blackhorse Finance
James Martinson – Sky Cardiff
Andrew Sergeant – DVLA
Tracey Hutchison – Legal & General Direct Sales
Senior Leader of the Year
Russell Atkins – Starling Bank
Darren Kelly – Virgin Atlantic
Kerry Dargen – Deloitte
Mike Salmon – Deloitte
Company/Team Categories
Specialist Team 1: Customer
SSCL – Over Payment Hub
CGI – Centrica Enhanced Resolution Team
Legal & General Retail Annuities – Correspondence Action Team
Legal & General Direct Sales – Annuities & Protection Team
Pepper Money – Customer Support Arrears
Hodge Bank – Mortgage Origination
Specialist Team 2: Colleague / People
Starling – Change & Enablement Team
Deloitte – Specialist Service Desk
Blackhorse Finance – Strategic Enablement Team
Legal & General Customer Operations – Business Optimisation Team
Royal College of Nursing – Information & Content Officer Team
DVLA – Operational Support
Target Group – Controls Team
Customer Team of the Year
DVLA – Multi Channel Team
Starling – Onboarding & Account Review
Legal & General Direct Sales – Partnerships Team
Target Group – Primary Servicing Inbound Telephony
Legal & General Annuities – InPayment Services
Hodge Bank – Operations Team
EE – Single User Faults Team
Customer Success
CGI
SSCL
Which?
Starling
Best Working Environment
Details to be confirmed
People & Culture
CGI
Target Group
Legal & General Direct Sales
SSCL
NFU Mutual Direct Cardiff
Transport for Wales
Veriforce
Best Talent Programme
CGI – Emerging Talent Academy
Deloitte – Leadership Support Centre
Target Group
Starling
Admiral Insurance
Best Advice Line / Helpline
SSCL – Finance Support
Deloitte – QRSS Personal Independence
Transport for Wales – South Wales Contact Centre/ fflecsi line
Royal College of Nursing – Advice Helpline
Which? – Expert Services
Diversity, Equality & Inclusion
Target Group
Transport for Wales
Excellence in Data, Digital & AI
Pepper Money
DVLA
SSCL
BT Group
Hodge Bank
CGI
Legal & General Retail Customer Operations – Strategy Optimisation
Blackhorse Finance – Customer Transport
Deloitte
Best Client Partnership
CGI
Target Group
SSCL
Firstsource Solutions
Business of the Year
CGI – Service Desk
Legal & General Direct Sales
Deloitte – Leadership Support Centre
2026
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