20/05/26
14:00 BST
VIA TEAMS
20/05/26
14:00 BST
VIA TEAMS
From CV Madness to High-Quality Hires:
Recruiting effective contact centre agents is getting harder. Easy Apply bots, AI screening systems reviewing AI-generated CVs, and pressure to hire quickly mean top talent is often passed over – leading to poor hires and high attrition.
Join our masterclass to discover how leading global contact centres are overcoming these challenges with a radical, skills-first hiring approach – as well as why recruiting via WhatsApp is shaping the future of hiring.
In partnership with:
WHAT YOU’LL LEARN:
You’ll see real data from over 1 million assessed candidates, learn what actually predicts success on the job, and watch how conversational skill assessment works in practice.
In this webinar, we’ll cover:
- Why one‑click apply and automated CV screening are causing recruiters to miss high‑quality talent
- The direct link between soft skills, performance, absenteeism and attrition
- How top‑skilled agents become top‑quartile performers and attrit up to 27x less
- When to assess skills in your hiring funnel to reduce interviews and speed up hiring
- How conversational, voice-based assessments measure real job readiness with 98% accuracy
- Why skills-based hiring, delivered through a WhatsApp candidate experience, transforms engagement
- The ROI impact: faster hiring, better quality, higher revenue
Interested in From CV Madness to High-Quality Hires:?
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Looking for further information on From CV Madness to High-Quality Hires: or our other events?
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