January is Mentoring Month, making it the perfect time to reflect on your career, set new goals and invest in your professional development. For those working in contact centres and customer service roles, the start of the year often brings renewed pressure, rising customer expectations, evolving technology, people challenges and the constant demand to deliver results.
At Cnect Wales, we understand these challenges because supporting the customer contact industry has been our focus for over two decades. Part of this support is delivered through our successful Cnect Wales Mentoring Programme, designed to unlock potential, build confidence and support career progression across Wales’ thriving customer experience (CX) sector.
Designed for the Realities of Contact Centre Leadership
Cnect Wales Mentoring has been created specifically for Team Leaders and Senior Managers working within contact centres, shared service centres and customer service environments.
We connect participants with an experienced mentor, former Heads of Contact Centres, Service Managers and CX Strategists from some of Wales’ most respected employers. They understand KPIs, performance pressures, people management, hybrid working, AI-driven change and the realities of delivering great customer outcomes. This isn’t generic leadership coaching, it’s practical, sector-specific mentoring from people who speak your language.
Why Choose Cnect Wales Mentoring?
When you choose Cnect Wales Mentoring, you’re joining the only mentoring programme in Wales developed specifically for the customer contact industry, backed by a network that represents 95% of contact centres across the country.
Our mentoring programme is built to:
- Transform careers by building confidence and capability
- Expand professional networks across the Welsh CX community
- Drive success through practical insight and real-world experience
The Value of an External Mentor
Choosing a mentor outside your own organisation brings unique advantages:
- Exposure to new tools, ideas and success stories from across the sector
- A safe, confidential, politics-free space to discuss challenges
- Opportunities to expand your professional network beyond your workplace
- Learning from mentors with experience across financial services, public sector, retail and shared services
One recent participant shared:
“Lee truly took the time to understand my goals and helped me shape exactly what I wanted to achieve from our mentoring. This personalised approach created a space where I felt comfortable opening up, allowing me to get the most out of every session. My self-confidence has improved massively and I’m certain this will have a lasting impact on my future career. I can’t recommend Lee highly enough”. – Capital on Tap
Sessions are delivered virtually, making them easy to fit around busy operational schedules.
Start the Year Strong
Mentoring Month is the perfect reminder that development doesn’t have to be complicated, sometimes, the right conversation at the right time can make all the difference.
If you’re ready to unlock your potential and take the next step in your career, Cnect Wales Mentoring is here to support you.
029 2070 9800
www.cnectwales.uk
