Beyond the Script: Scaling Service Excellence through AI Coaching

What if your best team leader could sit beside every agent, on every call, in real-time? That’s the reality of the AI-integrated contact centre. This SystemsX webinar is designed specifically for managers who want to elevate their team’s performance without increasing their workload. We’ll explore practical ways to use AI to identify coaching gaps, automate routine tasks, and free your agents to focus on what they do best: building relationships. Learn how to lead a high-performance culture that thrives on the cutting edge of innovation.

SystemsX is a Welsh-based technology company specialising in intelligent automation and AI for CX-driven organisations. They help businesses understand, manage, and act on customer interactions with machine precision and human empathy.