At Cnect Wales, we believe in the power of mentorship to transform careers and drive success. Our mentoring programme is designed to provide leaders of all levels with the guidance and support they need to excel in their roles.
We’ve seen first hand how the power of mentorship can transform careers, drive success and strengthen the wider industry which has inspired us to formally launch our mentoring programme,
Designed exclusively for leaders working on the frontline or managing operational teams across Wales’ thriving CX sector, we deliver tailored, practical support from experienced professionals who’ve led within this industry. They know the KPIs, the people pressures, the shifting customer expectations, and the demands of hybrid teams.
Why choose a mentor outside of your organisation?
Meet our mentors:
Our mentors are former Heads of Contact Centres, Service Managers, and CX Strategists from some of Wales’ most respected employers. They’ve led high-performing teams, delivered large-scale transformation, and understand the sector inside out.
Capital on Tap
Capital on Tap
"The Cnect Wales Mentorship Programme was an invaluable experience that directly delivered on my development objectives. My initial goal was to significantly enhance my business acumen and strategic understanding of diverse industry models, and the mentorship absolutely fulfilled this. Learning directly from my mentor's career journey - their successes, challenges, and key decisions - provided a masterclass in effective leadership. I gained crucial insights into their approach to problem-solving and their decision-making frameworks, which have broadened my strategic viewpoint. The entire process was focused and goal-oriented, allowing me to generate genuinely actionable insights that I have already begun to adapt and apply directly to my role at Capital on Tap. This mentorship was a powerful catalyst for professional growth, and I highly recommend the Cnect Wales Mentoring Programme."
Capital on Tap
Capital on Tap
"I can see the strong foundational value in the concept of this program - connecting individuals for knowledge sharing is an excellent initiative. The true benefit came during our first session, where simply talking and organically exploring ideas with Carol proved far more insightful than strictly following the initial structure. I felt I gained the most value by allowing the discussion to flow naturally. This suggests that the initial matching and the opportunity for open discussion are the program's most valuable assets. I fully advocate fostering mentorship and appreciate the time Carol spent investing in supporting me. "
Capital on Tap
Capital on Tap
"Lee truly took the time to udersrtand my goals and helped me shape exactly what I wasnted to achieve from our mentoring. This personalised approach created a space where I felt comfortable opening up, allowing me to get the most out of every session. My self-confidence has improved massively, and I'm certain this will have a lasting impact on my future career. I can't recommend Lee highly enough. "
