Two decades of dedication & passion
Our journey began in 1999, under the direction of Sandra Busby and the creation of the first employer-led contact centre forum, offering strategic direction and support for contact centres in Wales.
Over two decades later, our dedication and passion for the industry remain stronger than ever. Our expertise spans strategy, operations, process management, and IT/telephony, enhancing and expanding the service industry with unrivalled support for our members .
Experts in our field
Put simply, we are masters of Connecting Networks & Expertise, Customers & Talent. Our mission is to be at the heart of Customer and Talent solutions in Wales.
See how our Cnect Wales membership can benefit you and your business.
95%
Market penetration
300+
Current members
Explore our membership options today!
Head of Global Operations
Capital on Tap
Head of Global Operations
Capital on Tap
"Winning Business of the Year and Best Customer Success at the Cnect Wales Awards was an unforgettable moment for all of us. It was more than just receiving trophies, it was a powerful recognition of the hard work, dedication, and passion that every single member of our team puts in every day. The night was a highlight, but the real impact has been the lasting positivity and motivation it sparked across the business. This acknowledgment reminded us to take a step back and appreciate what we’ve achieved. It encouraged us to pause and celebrate our successes, which is invaluable for our growth and morale. If there’s one thing we took away from the experience, it’s the importance of celebrating success. Winning these awards wasn’t just about recognition – it was a moment to reflect on our accomplishments, feel proud, and look ahead with even more enthusiasm for the future. To those nominated this year, enjoy every second of it. You’ve earned it!"
Kathryn Chivers
Target Group
Kathryn Chivers
Target Group
"Being part of Cnect Wales is something I am truly passionate about. The way we support businesses and growth in Wales has been fundamental to the success of many new set-ups and ongoing growth. Not only this the support we have been able to offer through challenging times has been a credit to the forum and appreciated by the many businesses in Wales. Focusing on increasing skills and capability through our many training programmes has been an astounding success, along with the many forums and working groups to share best practice and industry news."
Louise Phillips
Virgin Atlantic
Louise Phillips
Virgin Atlantic
"Being a member of Cnect Wales is an immensely rewarding experience. The commitment to fostering collaboration and innovation across the contact centre space in Wales has not only inspired me but also provides me with the opportunity to contribute to meaningful change in our industry. Being part of a dynamic team that shares a vision of inclusivity and progress is energising. Cnect Wales is creating impactful connections across the sector, and I am proud to play a role in contributing to its strategic direction and helping to advance its goals."
