Are you looking to get back into the workplace?

Here’s how you can access free training and a guaranteed interview with a leading employer in Wales.

At CNECT Wales, we are dedicated to fostering talent and creating meaningful opportunities within the customer service sector.

We recognise the challenges that people face in getting into the job market and have developed a free pre-employment training programme, to help boost your skills and confidence and connect you with major employers from across the contact centre industry.

Not only that, on successful completion of the week long programme, we will guarantee you an interview for real job, with one of our members!

All courses will be held in a central Cardiff location. 

Course dates: 

29th April – 3rd May 2024

10th – 14th June 2024

8th – 12th July 2024

9th -13th September 2024

14th – 18th October 2024

25th – 29th November 2024

13th – 17th January 2025

17th -21st February 2025

What will The course cover?

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The Contact Centre Industry

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Effective Telephone Communication

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Listening Skills

What is Excellent Customer Service

Effective Questioning Techniques

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Building Rapport

The Role of a Customer Service Agent

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Cross Selling & Up Selling

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Managing Conflict

WHY CHOOSE pre-employment?

Amazing benefits

Develop Essential

Learn the skills employers are looking for, like communication, teamwork, and computer literacy.

Gain a Competitve Edge

Stand out from competition and be job-ready with the foundational skills needed to hit the ground running.

Boost Your Confidence

Gain practical experience and increase your confidence during job interviews.

Access to live vacancies

Guaranteed interview with an employer and the potential to secure a job.

Course Highlights


Boost Your Employability

Learn the skills employers are looking for and gain a certificate in Customer Service Delivery.


Bridge The Skill

Learn the essential skills in becoming a successful customer service agent with bespoke interview preperation and guidance


Guaranteed Interview

We guarantee at least 1 interview for real job opportunities within the contact centre

Interested? kickstart your career today....

Please complete the eligibility form to apply.

If you need any guidance through the application process, please contact

Who are our members?


Frequently Asked Questions

Have any question. Look here now

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Is Pre-employment training right for me?

Pre-employment training is a great option for anyone who is looking to:

  • Re-enter the workforce
  • Upskill or learn new skills
  • Increase their confidence in the job market
  • Gain a competitive edge

Even if you have some experience, pre-employment training can help you refresh your skills and learn the latest industry trends.

How to get started?

Please fill in the eligibility form. 

How long are the courses?

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Am I eligible?

To be eligible to participate in the programme, you must: 

  • Live in Cardiff
  • Currently unemployed 
  • Right to live and work in the UK
  • Fluent in written and spoken English

Please fill in the eligibility form. We can help you determine eligibility and guide you through the application process. Please feel free to contact us at: with any further questions you may have or if you need help filling out the application form. 

We’re happy to help you on your journey to  securing a new job.

What are the costs involved?

The good news is that our pre-employment training programmes s are completely free and funded by the UK Government. 

I'm an employer, how can I get involved?

Do you need to find motivated entry-level staff in your business? Contact to participate in the next pre- employment programme.

This programme is funded by the Welsh Goverenment, Powered By Levelling Up.