Jomo People, our Headline Sponsor is trusted to deliver top-notch contact centre talent by some of the biggest brands in South Wales and beyond. The Cardiff-based recruiter was founded in 2019, and works with companies from household names to innovative fintech start-ups to grow and scale their operations.

SystemsX our Premier Sponsor is a Cardiff-based AI technology company helping contat centres understand every customer interaction. Our connected products analyse calls, emails and live chat, powering real-time scoring, compliance, coaching and performance insight. Trusted by contact centres across the UK, including home and remote teams, SystemsX turns conversations into clear, actionable intelligence.

Hapus is a HR Conultancy helping HR functions elevate the impact they make. Whether you’re a small or large company, need some ongoing or one off support, we’re here to help enhance your culture. Get in touch!

Iris is an AI-driven audio technology company transforming how audio is experiened and used. By removing nouse and interference, IRIS ensures conversations are protected and precise. Unlocking audio data for safer environments, accurte transctiption, and smarter insights, IRIS empowers contact centres to act faster and with confidence.

Deloitte is a purpose-led professional services firm, driven to make an impact that matters. Our Cardiff delivery centre plays a key role in our business, fostering an inclusive, supportive working environment wehre people can thrive, grow their careers, and deliver impact for organisations across Wales and beyond.

Invest in Cardiff is the place promotion team responsible for positioning Cardiff as a business and investment destination. At Invest in Cardiff, we work with you to provide all the information and assistance required to make your move to or around Cardiff one with ease and confidence.

Get in touch with Invest In Cardiff: hello@investincardiff.com

At Premier CX, we help brands transform customer experiences with smart, digital-first solutions. Our Whatsapp and Video Managed Services let customers self-serve effortlessly, reducing agent involvement and saving contact centres time and money. By making every interaction seamless, we empower brands to deliver faster, smarter and more cost-effective customer journeys.

Get in touch with Premier CX: hello@premiercx.co.uk

Starling Bank is a multi-award-winning UK digital bank revolutionising financial services through intuitive technology and exceptional service. Renowned for seamless 24/7 mobile banking, Starling pairs cutting-edge innovation with human-centric custromer care- delivering fast, empathetic, and reliable support that sets a gold standard in modern contact centre excellence.

Get in touch with Starling: help@starlingbank

Admiral is a leading UK financial services company offering motor, home, travel, pet and business insurance, as well as personal loans and car finance. Admiral supports over 9 million customers, championing innovation, customer-centricity, and sustainable growth as part of Admiral Group, the only FTSE 100 company headquartered in Wales.

ArvatoConnect partners with brands and organisations across the public and private sectors to reshape how they connect with those that matter the most. Combining AI, automation, data and expert UK delivery, we create technology-led solutions that transform customer service and back-office operations, deliver better experiences and help clients confidently embrace the future.

SSCL delivers critical business support services to UK Government departments, the MOD and Police. Employing around 3,000 people, we provide innovative, customer-centred solutions that drive transformation, efficiency and digital innovation. Having delivered £950 million in savings, we help maximise resources for frontline public services nationwide.

ScaleAround is a Cardiff-based technlogy consultancy providing fractional CTO and CIO leadership, technology strategy, AI governance and independent technology reviews. We work with the boards and leadership teams across Wales and the UK, from early-stage start-ups to established enterprises, helping them make confident technology decisions and deliver them properly.

For more than a decade, Pepper Money has helped customers find a way forward with Residential, Buy to Let, and Second Charge mortgages. Combining specialist expertise, human underwriting and support that puts people first, we’re here to help more people achieve their homeownership ambitions and give brokers confidence in every application.

Itec Training Solutions works in partnership with employers across Wales to develop skilled, confident workforces. Through apprenticeships, commercial training and tailored workforce development programmes, we help organisations attract, retain and upskill talent, improve performance and productivty, and build the skills needed for long-term growth and success.

Elephants Don’t Forget is the home of Clever Nelly – an AI-powered knowledge retention solution. Clever Nelly sipports organisations to repair gaps in employee knowledge that relate to underperforming business metrics and KPIs. Typical outcomes include: 15% FCR improvement, 7% CSAT improvement, 12,5% AHT reduction, 30% speed-to-competence improvement.

The Jac Lewis Foundation is a Welsh charity changing how Wales talks about mental health. We break down stigma, open up honest conversations, and bring professional crisis support to local communities. By training wellbeing mentors, we build resilience and help create healthier, more connected communities right across Wales. Registered Charity: 1185246