Cnect Wales Awards… Click here to sign up to our newsletter get notified!Cnect Wales Awards… Click here to sign up to our newsletter get notified!
Individual Categories
Apprentice of the Year
Lisa Evans – Strategy & Optimisation, Retail, Legal & General
Harry Stokes – Strategy & Optimisation, Retail, Legal & General
Sophie Ennis – Legal & General Retail Annuities
Connor Power – Deloitte
Luke Gilbert – Deloitte
Newcomer of the Year
Tendai Munthali – The Consumer Helpline
Olena Yarko – Deloitte
Rhys Davies – Legal & General Retail Protection
Jessica Hardaker – Blackhorse Finance
Chris Lovitt – Capital on Tap
Jack Rosser – Nextbase
Ava Murphy – Legal & General Direct Sales
Emerging Superstar
Jamie Shelley – Legal & General Direct Sales
Ian Morris – Which?
Kayode Aweojo – Firstsource Solutions
Isabella Coopey – Deloitte
Shazney Godfrey – Capital on Tap
April Glorioso – 118 118 Money
Jana Raffaelli – BlackHorse Finance
Sadie Morris – DVLA
Wendy John – Which?
Support Person of the Year
David Hamblin – Aldermore
Aimee Green – Aldermore
Jeremy Thomas – 118 118 Money
Daniel Wilks-Payne – The Consumer Helpline
Zaya Mears – Which?
Ben Cole – Deloitte
Michael Butler – Lloyds Banking Group Transport
Jo Stickler – Target Group
Advisor of the Year (Inhouse)
David Tazzini-Lloyd – Lloyds Banking Group
Warren Tugby – Sky
Vanessa Nyakunu – Deloitte
Harrison Crawford – Aldermore
Adele Brown – Blackhorse Finance
Haf Jones – Virgin Atlantic
Seema Vadoliya – Which?
Ryan O’Connor – Nextbase
Jade McGrath – Transport for Wales
Advisor of the Year (Outsource)
Kieran Gambin – CGI
Abigail Hughes – Target Group
Danyal Hashan – The Consumer Helpline
Team Leader of the Year (Inhouse)
Sajeda Musa – Aldermore
Bertie Kamara – Deloitte
Caitlin Scrase – Sky
Bethan May – Virgin Atlantic
Lisa Dawson – Legal & General Retail Annuities
Charleigh Sinclair-Berrow – Legal & General Retail Annuities
Claire Harris – Pepper Money
Ryan Edwards – 118 118 Money
Matthew Protheroe – DVLA
Team leader of the Year (Outsource)
Norbert Paplinski – The Consumer Helpline
Daniel Cooper – Firstsource Solutions
Rod Davies – Target Group
Joe Davies – CGI
Morgan Pace – CGI
Trainer of the Year
Nicole Wainwright – Lenvi
Heidi Morley – Deloitte
Rhianna Ley – Aldermore
Nolyn Burkholder – The Consumer Helpline
Rebecca Davies – Capital on Tap
Patrick Kinsella – Starling Bank
Ffion Davies – Legal & General Workplace Savings
Support Manager of the Year
Peta Daly – BUUK
Kayleigh Tomsa – Lenvi
Samantha Knapton – Deloitte
Kate Marlow – Aldermore
Beth Baynham – Capital on Tap
Nadine Morgan – Legal & General Workplace Savings
Edward Evans – CGI
Customer Contact Leader of the Year
Amy Dicomidis – Capital on Tap
Natasha Boyle – Legal & General Retail Annuities
Senior Leader of the Year
Russell Atkins – Starling Bank
Trish Norman – Lenvi
Kim Dickson – Blackhorse Finance
Kay Halsey – Deloitte
David Lewis – 118 118 Money
Nicholas Miles – CGI
Company/Team Categories
Specialist Team 1: Customer
Lloyds Banking Group – Domestic & Financial Abuse / RAEC Team
Firstsource Solutions – Smart Meter Operations
Legal & General Direct Sales – Pipeline Team
Virgin Atlantic
Pepper Money
DVLA – Multi Channel Team
SSCL
Specialist Team 2: Colleague / People
Deloitte – Wellness Advisory Team
Starling Bank – Onboarding and Review Experts (ORE) Team
Which?
Customer Team of the Year
CGI
Legal & General Direct Sales – Partnerships Team
Lloyds Banking Group – Crown Dependencies
Starling Bank
Which? – Wills Team
Aldermore – Collections Team
Legal & General Retail Protection – Retentions Team
Transport for Wales – Contact Centre Team
Customer Success
Blackhorse Finance – Transforming the Customer Complaints Journey
CGI
SSCL
Which?
Lloyds Banking Group General Insurance – Home Insurance Claims Team
ANNA Money
Adra
Best Working Environment
Finalists to be confirmed on the night!
People & Culture
Aldermore
EE
Tandem Bank
Admiral Money
SSCL
Best Talent Programme
The Consumer Helpline – Academy Team
Capital on Tap
Deloitte – The Executive Assistant (EA) Academy
Best Advice Line / Helpline
SSCL
Transport for Wales – Concessionary Travel Card Line
Diversity, Equality & Inclusion
SSCL
BBC Cymru Wales
Best Technology/Digital Initiative
OGI
Lenvi
CGI
Target Group
BT/EE
Best Client Partnership
The Consumer Help & Staysure
The Consumer Helpline & Ospreys
CGI
Target Group
Business of the Year
Adra
CGI
Deloitte
Sky
SSCL
Starling Bank
The Consumer Helpline
2026
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