LogoCnect Wales and Elephants Don’t Forget Partnership

Cnect Wales and Elephants Don’t Forget Partnership

We are delighted to partner with Elephants Don’t Forget to support contact centres and combat challenges such as high employee attrition rates, complaint volumes, operational inefficiencies, and KPI performance including AHT, CSAT and FCR.

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Watch the interview, Managing Director, Sandra Busby, shares her excitement at the collaboration between Cnect Wales and Elephants Don’t Forget.

Trusted by Global Organisations

Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership
Cnect Wales and Elephants Don’t Forget Partnership

Typical Outcomes For Contact Centres.

Customer service teams utilising Clever Nelly see improvements in targeted business-critical metrics including:

0%
CSAT improvement
0%
First Contact Resolution improvement
0%
Average Handling Time Reduction
0%
Speed-to-competency improvements
0%
Reduction in agent errors
0%
Reduction in reportable complaints

Who are they

Elephants Don’t Forget are world leaders in the utilisation of AI to drive sustainable employee and business performance improvements.

What they do

Financially guarantee employee competency at scale and in the flow of work, in less than 1 minute per day.

Show me a group of competent employees and I will show you a successful business

Clever Nelly uses less than one minute of an employee’s working day to improve competence within the flow of work. Using spaced learning, repetition and self testing – the most effective methods of learning – Clever Nelly supports every employee to learn, retain and translate their workplace training into competence for use in role, improving employee compliance, reducing employee risk, and improving individual employee productivity and business performance.

Understanding Customers: The Real Driver of Customer Satisfaction

Organisations that understand and respond to customer needs significantly outperform those that don’t. This insight guide explores the evolving drivers of customer satisfaction, including the growing importance of customer understanding, service accessibility and frontline competence.

Key Takeaways:

  • What’s really driving customer satisfaction in 2026 and why some organisations are pulling ahead while others stall.
  • Where service performance is breaking down, particularly in complex and high-risk customer interactions.
  • The growing link between service quality and commercial outcomes, including willingness to pay and long-term trust.
  • Where technology is making the biggest impact, and how leading organisations are translating investment into better outcomes.
Cnect Wales and Elephants Don’t Forget Partnership

LV: bringing gaps in employee competency to the forefront

Learn how our award-winning AI has exceeded expectations at LV to support employee retention, reduce complaints and minimise rework

Cnect Wales and Elephants Don’t Forget Partnership

Moneybarn: customer outcomes up 9% in less than six months

Our CEO, Adrian Harvey, is joined by Dan Thompson – Strategy and Transformation Director – to discuss the Clever Nelly journey and impact within Moneybarn during the first six months of their deployment.

Cnect Wales and Elephants Don’t Forget Partnership

Wave Utilities: real-time profiling of employee competency to support advisors

As Director of SME Customers, Lissa Balmer discusses how an AI solution like Clever Nelly helps people to succeed within their roles at Wave.

Cnect Wales and Elephants Don’t Forget Partnership

People-Powered CX in Action

Drawing on audience polls, industry research, and lessons from Phillips & Cohen Associates, this paper explores why the most resilient contact centres are re-investing in people, not just platforms.

Cnect Wales and Elephants Don’t Forget Partnership
LogoCnect Wales and Elephants Don’t Forget Partnership
Ready to learn more?

Find out more by using the form below or directly access their website: elephantsdontforget.com

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