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Winners

2025

View the Winners from 2025

View the highlight from our winners

Individual Categories​
Company/Team Categories

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Individual Categories​

Apprentice of the Year

  • Lisa Evans – Strategy & Optimisation, Retail, Legal & General – Gold

  • Connor Power – Deloitte – Silver

  • Harry Stokes – Strategy & Optimisation, Retail, Legal & General

  • Sophie Ennis – Legal & General Retail Annuities

  • Luke Gilbert – Deloitte

Newcomer of the Year

  • Jessica Hardaker – Blackhorse Finance – Gold

  • Ava Murphy – Legal & General Direct Sales – Silver

  • Tendai Munthali – The Consumer Helpline

  • Olena Yarko – Deloitte

  • Rhys Davies – Legal & General Retail Protection

  • Chris Lovitt – Capital on Tap

  • Jack Rosser – Nextbase

Emerging Superstar

  • Jamie Shelley – Legal & General Direct Sales – Silver

  • Ian Morris – Which? – Gold

  • Kayode Aweojo – Firstsource Solutions

  • Isabella Coopey – Deloitte

  • Shazney Godfrey – Capital on Tap

  • April Glorioso – 118 118 Money

  • Jana Raffaelli – BlackHorse Finance

  • Sadie Morris – DVLA

  • Wendy John – Which?

Support Person of the Year

  • Aimee Green – Aldermore – Gold

  • David Hamblin – Aldermore

  • Jeremy Thomas – 118 118 Money

  • Daniel Wilks-Payne – The Consumer Helpline

  • Zaya Mears – Which?

  • Ben Cole – Deloitte

  • Michael Butler – Lloyds Banking Group Transport

  • Jo Stickler – Target Group

Advisor of the Year (Inhouse)

  • David Tazzini-Lloyd – Lloyds Banking Group – JOINT Gold

  • Ryan O’Connor – Nextbase – JOINT Gold

  • Warren Tugby – Sky

  • Vanessa Nyakunu – Deloitte

  • Harrison Crawford – Aldermore

  • Adele Brown – Blackhorse Finance

  • Haf Jones – Virgin Atlantic

  • Seema Vadoliya – Which?

  • Jade McGrath – Transport for Wales

Advisor of the Year (Outsourced)

  • Abigail Hughes – Target Group – Gold

  • Kieran Gambin – CGI

  • Danyal Hashan – The Consumer Helpline

Team Leader of the Year (Inhouse)

  • Sajeda Musa – Aldermore – Gold

  • Caitlin Scrase – Sky – Silver

  • Bertie Kamara – Deloitte

  • Bethan May – Virgin Atlantic

  • Lisa Dawson – Legal & General Retail Annuities

  • Charleigh Sinclair-Berrow – Legal & General Retail Annuities

  • Claire Harris – Pepper Money

  • Ryan Edwards – 118 118 Money

  • Matthew Protheroe – DVLA

Team leader of the Year (Outsource)

  • Daniel Cooper – Firstsource Solutions – Gold

  • Norbert Paplinski – The Consumer Helpline

  • Rod Davies – Target Group

  • Joe Davies – CGI

  • Morgan Pace – CGI

Trainer of the Year

  • Patrick Kinsella – Starling Bank – Gold

  • Rebecca Davies – Capital on Tap – Silver

  • Nicole Wainwright – Lenvi

  • Heidi Morley – Deloitte

  • Rhianna Ley – Aldermore

  • Nolyn Burkholder – The Consumer Helpline

  • Ffion Davies – Legal & General Workplace Savings

Support Manager of the Year

  • Samantha Knapton – Deloitte – Gold

  • Edward Evans – CGI – JOINT Silver

  • Nadine Morgan – Legal & General Workplace Savings – JOINT Silver

  • Kayleigh Tomsa – Lenvi

  • Peta Daly – BUUK

  • Kate Marlow – Aldermore

  • Beth Baynham – Capital on Tap

Customer Contact Leader of the Year

  • Amy Dicomidis – Capital on Tap – Gold

  • Natasha Boyle – Legal & General Retail Annuities

Senior Leader of the Year

  • Trish Norman – Lenvi – INHOUSE – Gold

  • Nicholas Miles – CGI – OUTSOURCED – Gold

  • David Lewis – 118 118 Money – Silver

  • Russell Atkins – Starling Bank

  • Kim Dickson – Blackhorse Finance

  • Kay Halsey – Deloitte

Company/Team Categories

Specialist Team 1: Customer

  • Lloyds Banking Group – Domestic & Financial Abuse / RAEC Team – JOINT Gold
  • DVLA – Multi Channel Team – JOINT Gold

  • Virgin Atlantic – Customer Solutions Team – JOINT Silver

  • Pepper Money – Third Party Oversight Operations Team – JOINT Silver

  • Firstsource Solutions – Smart Meter Operations

  • Legal & General Direct Sales – Pipeline Team

  • SSCL

Specialist Team 2: Colleague / People

  • Deloitte – Wellness Advisory Team – Gold

  • Starling Bank – Onboarding and Review Experts (ORE) Team

  • Which?

Customer Team of the Year

  • Which? – Wills Team – Gold

  • Legal & General Direct Sales – Partnerships Team – JOINT

    Silver

  • Transport for Wales – South Wales Contact Centre Team – JOINT

    Silver

  • Legal & General Retail Protection – Retentions Team

  • CGI

  • Lloyds Banking Group – Crown Dependencies

  • Starling Bank

  • Aldermore – Collections Team

Customer Success

  • Blackhorse Finance – PRIVATE SECTOR – Gold
  • SSCL – PUBLIC SECTOR – Gold
  • ADRA – Silver

  • CGI

  • Which?

  • Lloyds Banking Group General Insurance – Home Insurance Claims Team

  • ANNA Money

Best Working Environment

  • Starling Bank – Gold

People & Culture

  • Admiral Money – JOINT Gold

  • EE – JOINT Gold

  • Aldermore – Silver

  • Tandem Bank

  • SSCL

Best Talent Programme

  • The Consumer Helpline – Academy Team – Gold

  • Capital on Tap

  • Deloitte – The Executive Assistant (EA) Academy

Best Advice Line / Helpline

  • Transport for Wales – Concessionary Travel Card Line – Gold

  • SSCL

Diversity, Equality & Inclusion

  • BBC Cymru Wales – Gold

  • SSCL

Best Technology/Digital Initiative

  • Lenvi – Gold

  • OGI

  • CGI

  • Target Group

  • BT/EE

Best Client Partnership

  • The Consumer Helpline & Ospreys – Gold

  • The Consumer Help & Staysure

  • CGI

  • Target Group

Business of the Year

  • Starling Bank – INHOUSE – Gold

  • SSCL – OUTSOURCED – Gold
  • Sky Cardiff – Community Award – Gold

  • Adra

  • CGI

  • Deloitte

  • The Consumer Helpline

2025 Winners Picture 1
2025 Winners Picture 2

2026

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