Cnect Wales Awards 2025 coming soon! Click here to sign up to our newsletter get notified!Cnect Wales Awards 2025 coming soon! Click here to sign up to our newsletter get notified!
Individual Categories
Apprentice of the Year
Joely Meara Wilson – Aldermore Bank
Daisy Wootton – Deloitte
Jasmine Morgan – EE
Georgia Mulvaney – SSCL
Newcomer of the Year
Alan Alder – Amber
Edward O’Sullivan – Legal & General Direct Sales
Sonali Gonsalves – Deloitte
Morgan Pace – CGI
Ashley Hughes – Legal & General Workplace Pensions
Will Lovejoy – Legal & General Direct Sales
Phoebe John – The Royal Mint
Tom Crumpton – Amber
Daniel Kyte – Transport for Wales
Niall Harrington – Virgin Atlantic
Emerging Superstar
Samantha Thomas – DVLA
Cerian Jones – SSCL
Joe Davies – CGI
Eli Jennings – Sky Cardiff
Aimee Sullivan – Starling Bank
Matthew Pearce – Deloitte
Tom Brading – NFU Mutual Direct
Emma Price – Capital on Tap
Support Person of the Year
Tommy Milne – Capital on Tap
James Tompkins – Lloyds Banking Group
Josie Hancox – Deloitte
Lee Blakeman – Acquis Insurance Management
Rory Forrest – Target
David Hebson – Lenvi
Rachel Easterbrook – Lloyds Banking Group Transport
Darren Brown – Legal & General New Business Customer Service
Rebecca Davies – Legal & General New Business Customer Service
Rebecca Andrews – Lloyds Banking Group
Team leader of the Year (Outsource)
Victoria Charles-Clarke – Firstsource Solutions
Zowie May – Target
Crina Razoare – CGI
Richard Pearce – SSCL
Trainer of the Year
Chloe Ruddy – Alcumus
Neil Evans – Admiral
Kate O’Brien – Black Horse Finance
Hannah Davies – The Consumer Helpline
Lowri Muscroft – Transport for Wales
Beth Taylor – Deloitte
Jennifer Gooding – Firstsource Solutions
Jason Ryan – TUI
Support Manager of the Year
Biancha Cunningham – Amber
Daniel Priest – Amber
Jawad Kiani – Lenvi
Donna Jugessur – LexisNexis Risk Solutions
Tracey Davies – TUI
Elizabeth Coundley – Legal & General Direct Sales
Deb Shaw – Deloitte
Sarah Johnson-Richards – The Consumer Helpline
Laura Kelly – Virgin Atlantic Airways
Customer Contact Leader of the Year
Mariana Vidal – Acquis Insurance Management
Chris Guy – Capital on Tap
Amanda McFadyen – Deloitte
Tracey Hutchison – Legal & General Direct Sales
Bradley Walters – Legal & General Insurance
Gareth Jones – The Consumer Helpline
Louise Thomas – TUI
Chris Francis – SSCL
Senior Leader of the Year
Jo Foxall – Transport for Wales
Jon Bartlett – Capital on Tap
Claire Litten-Price – EE
Mike Hill – Sky Cardiff
Peter Connolly – Legal & General Workplace Pensions
Company/Team Categories
Specialist Team 1: Customer
Legal & General Direct Sales – Pipeline Team
Legal & General Direct Sales – Support Team
Black Horse Finance – Bereavement Team
CGI – InCAS
TUI – Trust Pilot
Admiral – Information Rights
Citizens Advice Caerphilly & Blaenau Gwent – National Debt Project
Transport for Wales – Social Media Team
Lloyds Banking Group Transport – Communications & Engagement Team
Specialist Team 2: Colleague / Centre
Capital On Tap – Product Operations Team
The Consumer Helpline – Training & Quality Team
Deloitte – HR Advisor Team
Lenvi – Capacity Planning Team
Deloitte – QRS
Starling Bank – The Academy Team
Legal & General Operational Planning Team
Admiral UK Talent Acquisition
CGI – InTEC
Customer Team of the Year
Deloitte – HR Helpdesk
Transport for Wales – South Wales Team
Virgin Atlantic Airways
TUI – After Travel & Directors
Acquis Insurance Management – Operations Department
Alcumus – Technology Support Team
Legal & General Direct Sales – Partnerships Team
CGI – User Experience
Customer Success
TUI
Alcumus
Capital on Tap
Legal & General Workplace Pensions Digital Team
SSCL
Best Environment & Sustainability Initiative
SSCL
CGI
Legal & General – Calon
People & Culture
SSCL
Sky Cardiff
NFU Mutual Direct Cardiff
Lenvi
Deloitte HR Services
The Consumer Helpline x Ospreys
Alcumus
Lloyds Banking Group Newport – Charity, Community & Wellness
Admiral Money
Best Talent Programme
Deloitte – The EA Academy
Aldermore Bank – Operational Capability Programme
TUI
Alcumus
Best Advice Line / Helpline
Citizens Advice Caerphilly & Blaenau Gwent – National Debt Advice Line
Legal & General Workplace Pensions Helpline
Transport for Wales – Fflecsi Line
Transport for Wales – Concessionary
SSCL
Diversity, Equality & Inclusion
EE
TUI – Assisted Travel
SSCL
Best Technology/Digital Initiative
Target – Mortgage Hub
Capital on Tap – Blaise
The Consumer Helpline – Marketing/Hubspot
Starling Bank
Aldermore Bank
Virgin Atlantic Airways
DVLA
SSCL – Apex
Best Client Partnership
Target & DVLA
The Consumer Helpline & Staysure
Business of the Year
Capital on Tap
CGI
Legal & General Direct Sales
SSCL
The Consumer Helpline
Veezu
2025
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