2023 Winners
Individual Categories
Apprentice of the Year
Emily Crawley – Deloitte – GOLD WINNER
Roopkiran Bahia – Blackhorse Finance – SILVER WINNER
Joseph Kelly – Blackhorse Finance
Lendl Guest – Blackhorse Finance
Meg Wilson – Deloitte
Conner Davies – TUI
Rising Star
Shannan Andrews – Deloitte – Joint GOLD WINNER
Rhiannon Jones – Legal & General Direct Sales – Joint GOLD WINNER
Cameron McNeill – Aldermore Bank – SILVER WINNER
Alexandra George – Legal & General Retirement Solutions
Will Williams – CGI
Edward Lindley – Lloyds Banking Group
Harry Porter – SSCL
Khadeza Begum – LexisNexis Risk Solutions
Kiera Law – NFU Mutual Direct
Stuart Kendall – PHS Group
Zoe Thomas – Which?
Support Person of the Year
Madison DeClaire – Aldermore Bank – GOLD WINNER
Phoebe Ward – Which? – SILVER WINNER
Kasia Wardman – Deloitte
Karen Williams – DVLA
Julie Harries – PHS Group
Gareth Rees – Legal & General Direct Sales
Katherine Adams – The Royal Mint
David Thomas – BUUK
Mirona Gherhes – CGI
Advisor of the Year (Inhouse)
Adam Lewis – EE – GOLD WINNER
Ruth Walter – Lloyds Banking Group – SILVER WINNER
Suzy Albertelli – Blackhorse Finance
Boris Savov – Deloitte
Louise Evans – Legal & General Direct Sales
Anne-Marie James – MotoNovo Finance
Ewyn Harrison – Dwr Cymru Welsh Water
Will Hunt – Hodge Bank
Abdul Sukur – Virgin Atlantic
Advisor of the Year (Outsource)
Mohammad Aleem – SSCL – GOLD WINNER
Amanda Saxty – The Consumer Helpline – SILVER WINNER
Emily Richards – Target
Jamie Friston – Target
Dobir Ahmed – The Consumer Helpline
Team Leader of the Year (Inhouse)
Kendra Daly – Blackhorse Finance – GOLD WINNER
Sarah Hall – Lloyds Banking Group – SILVER WINNER
Susan Maxwell – TUI
Olivia Beedell – Starling Bank
Georgia Leachman – DVLA
Ryan Jones – Virgin Atlantic
Jenna Ridout – Citizens Advice Caerphilly Blaenau Gwent
Amandeep Pabla – Acquis Insurance
Beth Lee – Which?
Team leader of the Year (Outsource)
Paul Holmes – Target – GOLD WINNER
Linda Lewis – SSCL – SILVER WINNER
Norbert Paplinski – The Consumer Helpline
James Johnson – CGI
Trainer of the Year
Emma-Jane Williams – Target – GOLD WINNER
Ellie Johnson – Capital on Tap – SILVER WINNER
Toni Oldham – Aldmermore Bank
Elliot Racz – Deloitte
Toni Oldham – Aldmermore Bank
Elliot Racz – Deloitte
Support Manager of the Year
Leyton Williams – Aldermore Bank – GOLD WINNER
Aimee Taylor – Vibrant Energy Matters – Joint SILVER WINNER
Victoria Eyles – Alcumus – Joint SIVLER WINNER
Mike Johnson – Virgin Atlantic
Wendy Sheppard – TUI
Shaun Collins – Dwr Cymru Welsh Water
Bethany Woolway – Firstsource Solutions
Katerina Lysandrou – Deloitte
Scott Williams – CGI
Customer Contact Manager of the Year
Chris Guy – Capital on Tap – GOLD WINNER (Over 100 Staff)
Sarah Gallagher – TUI – GOLD WINNER (Under 100 Staff)
Louise Terry – The Royal Mint – SILVER WINNER
Anwen O’Mahoney – DVLA
Matthew Lord – OGI
Gareth Watkins – Which?
Tracey Hutchison – Legal & General Direct Sales
Christopher Anstee – Legal & General Retail Annuities
Mariana Vidal – Acquis Insurance
Senior Leader/ Manager of the Year
Helen Grzonka – Deloitte – GOLD WINNER
Karen Fuge – Legal & General Retail – SILVER WINNER
Jon Bartlett – Capital on Tap
Jason Webb-Wood – SSCL
Company/Team Categories
Best Hybrid/ Cross Functional Model
Dwr Cymru Welsh Water – GOLD WINNER
Target
Support Team of the Year
Starling Bank – GOLD WINNER
CGI InCAS – SILVER WINNER
Blackhorse Finance
Monmouthshire Building Society
Deloitte
Go Compare
Admiral
The Consumer Helpline
TUI
Customer Team of the Year
Legal & General Retail Annuities –GOLD WINNER
Transport for Wales – SILVER WINNER
Starling Bank
Go Compare
Blackhorse Finance
Alcumus
Wales Air Ambulance
BT Swansea
TUI
Best Environment & Sustainabiliy Strategy
Admiral – GOLD WINNER
Best Advice Line/ Helpline
Arvato – GOLD WINNER
Connect Assist – SILVER WINNER
Citizens Advice Caerphilly Blaenau Gwent
Deloitte
Welsh Government & Cardiff Council
People Development
TUI – GOLD WINNER
The Royal Mint – SILVER WINNER
EE
Firstsource Solutions
PHS Group
Deloitte
Alcumus
People Engagement
PHS Group – GOLD WINNER
MotoNovo Finance – SILVER WINNER
NFU Mutual
Firstsource Solutions
Starling Bank
SSCL
Customer Engagement
CGI – GOLD WINNER
Capital on Tap
Vibrant Energy Matters
Ourtsourcer of the Year
SSCL – GOLD WINNER
Firstsource Solutions – SILVER WINNER
CGI
The Consumer Helpline
Industry Award
The Consumer Helpline – GOLD WINNER
Customer Centre of the Year
Which? – GOLD WINNER for Small to Medium Centre
Virgin Atlantic Airways –GOLD WINNER for Large Centre
Acquis Insurance – SILVER WINNER
Starling Bank
Legal & General Direct Sales
SSCL
Capital on Tap