Individual Categories
Apprentice of the Year
Delyth Owen – DVLA – GOLD WINNER
Momtaz Abedin – Deloitte
Joseph Lockyer – Legal & General DC Pensions
Rising Star
Siona McKay – Legal & General Direct Sales – JOINT GOLD WINNER
David Darling – Capital on Tap – JOINT GOLD WINNER
Sam Hayes – NFU Mutual Direct – SILVER WINNER
Kerry Batten – The Safeguarding Company
James Duggan – Molson Coors
Gavin Mercer – Which?
Rachel Armstrong – CGI
Colin Chatfield – The Consumer Helpline
Ben Jones – DVLA
Hero of the Year
Allyson Bowden – The Royal Mint – GOLD WINNER
Alisha Rosser – MotoNovo Finance
Jared Vaughan – BUUK
Paige Thomas – Lloyds Banking Group
Ryan Thomas – Molson Coors
Gareth Rees – Legal & General Direct Sales
Matt Speight – SSCL
Cathy Addicott – MotoNovo Finance
Advisor of the Year
Jo O’Brien – SSCL – GOLD WINNER
Victoria Munn – Wales & West Utilities – JOINT SILVER WINNER
Chris Stickler – BUUK – JOINT SILVER WINNER
Katie Nicholas – Principality Building Society
Emma Freddura – Legal & General Direct Sales
Luke Walker – Capital on Tap
Dan Price – The Safeguarding Company
Deborah Curwen – Firstsource Solutions
Support Person of the Year
Kimberley Evans – Lloyds Banking Group – JOINT GOLD WINNER
Neil Andrews – PHS Group – JOINT GOLD WINNER
Daniel Reed – Blackhorse Finance – JOINT SILVER WINNER
Eleanor Parkes – Firstsource Solutions – JOINT SILVER WINNER
Beth Jones – Legal & General Direct Sales
Laura Jones – Deloitte
Chris Bibby – Which?
Rupal Shah-Clark – Legal & General Customer Underwriting
Lisa Miles – Monmouthshire Building Society
Team Leader of the Year
Ffion England – Deloitte – JOINT GOLD WINNER
Rosa Cartwright – Molson Coors – JOINT GOLD WINNER
James Woolven – Firstsource Solutions – SILVER WINNER
Katie McKendrick – Lloyds Banking Group
Nathen Jackson – Consumer Helpline
Joe Gibbins – Sky
Jake Richards – Which?
Joe Davies – CGI
Leah Evans – Dwr Cymru Welsh Water
Trainer/Coach of the Year
Brad Walker – Which? – GOLD WINNER
Robert Marks – PHS Group – SILVER WINNER
Shaun Whitty – Legal & General Insurance
Mel Wilson – The Safeguarding Company
James Gowling – DVLA
Support Manager of the Year
Scott Williams – CGI – JOINT GOLD WINNER
Dai Phipps – The Consumer Helpline – JOINT GOLD WINNER
Matt Wilson – Deloitte
Karen Evans – Blackhorse Finance
Contact Centre Manager of the Year
Polly Jones – Lloyds Banking Group – GOLD WINNER
Jo Bradley – Legal & General Retirement Solutions – JOINT SILVER WINNER
Matthew Lord – OGI – JOINT SILVER WINNER
Peter Owen – DVLA
Gareth Jones – The Consumer Helpline
Tracey Hutchison – Legal & General Direct Sales
Senior Contact Centre Manager of the Year
Richard James – BT – SILVER WINNER
Louise Phillips – Virgin Atlantic Airways – GOLD WINNER
Gareth Vaughan – Principality Building Society
Steph O’Leary – SSCL
Company/Team Categories
Best Agile Working Programme
BT – GOLD WINNER
NFU Mutual Direct
ONS
Support Team
Lloyds Banking Group – GOLD WINNER
The Safeguarding Company – SILVER WINNER
Legal & General Direct Sales
The Consumer Helpline
Starling Bank
Capital on Tap
CGI
People Development
Legal & General Retail Protection – JOINT GOLD WINNER
Virgin Atlantic Airways – JOINT GOLD WINNER
Dwr Cymru Welsh Water – SILVER WINNER
PHS Group
TUI
Best Inclusion Strategy
Connect Assist – GOLD WINNER
BT
The Royal Mint
Best Public Sector Helpline
SSCL – GOLD WINNER
Customer Engagement
Legal & General DC Pensions – SILVER WINNER
The Safeguarding Company – JOINT GOLD WINNER
MotoNovo Finance – JOINT GOLD WINNER
ONS
CGI
People Engagement
Sky – GOLD WINNER
Molson Coors
NFU Mutual Direct
Lloyds Banking Group
Firstsource Solutions
Outsourced Contact Centre of the Year
CGI – GOLD WINNER
The Consumer Helpline
SSCL
Inhouse Contact Centre of the Year – Micro
ONS – GOLD WINNER
Principality Connect – SILVER WINNER
Adra
PTI Traveline Cymru
Inhouse Contact Centre of the Year – Small
Legal & General Direct Sales – GOLD WINNER
Molson Coors
Legal & General Retirement New Business
Inhouse Contact Centre of the Year – Medium/Large
Starling Bank – GOLD WINNER
Sky – JOINT SILVER WINNER
Which? – JOINT SILVER WINNER
Capital on Tap
TUI
Dwr Cymru Welsh Water