teaching
Date – 09 Aug 2024
Time – 10:00 - 16:00
Cost – £199+vat per person
Contact Email – Christine@cnectwales.uk

We understand the critical importance of supporting vulnerable customers. Our upcoming course is designed to equip your team with the necessary skills and knowledge to excel in this area. Join us on August 3rd to ensure your business leads with compassion, compliance, and excellence.

Why This Training Matters:

  • Protection: Equip your employees with the skills to protect vulnerable customers from exploitation or mistreatment.
  • Legal Compliance: Understand and meet legal obligations to avoid fines or criminal charges. Ensure your team knows the relevant laws and regulations.
  • Ethical Responsibility: Foster a company culture rooted in dignity, respect, and fairness for all customers.
  • Reputation Management: Address the needs of vulnerable customers to prevent negative experiences that can damage your company’s reputation.
  • Customer Satisfaction: Enhance overall customer satisfaction by providing excellent service to all customers, including the vulnerable ones.
  • Risk Mitigation: Train your employees to identify and respond to signs of vulnerability, reducing risks such as fraud, financial abuse, or neglect.

By the end of the course, delegates will:

  • Understand what vulnerable characteristics are
  • Have an appreciation of the importance of supporting vulnerable customers
  • Have learnt how to recognise vulnerable characteristics of common groups
  • Understand the most appropriate approaches to take during their interactions to ensure the customer is treated fairly.

We can also offer bespoke company courses with tailored Content: Customised material to address your business’s specific needs and challenges. Flexible Delivery options for in-person, virtual, or hybrid training sessions.

For any inquiries, please contact us at Christine@cnectwales.uk

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