Commercial Training

Unlock Your Team’s Excellence with Cnect Wales Training

Since 1999, Cnect Wales has been a champion of the contact centre and customer service industry.

We know what success looks like in the sector: first-class service for customers, operational efficiency, seamless integration with the rest of the organisation, and creating a workplace where team members are proud to work.

Over the years, we’ve trained hundreds of centres and thousands of contact centre professionals, helping them achieve excellence.

What we offer

We provide a diverse range of training solutions tailored to meet the unique needs of your organisation:

  • In-House Bespoke Training: Customised training programmes designed specifically for your team and business needs

  • Topical Workshops: A mix of online and in-person workshops covering the latest trends and essential skills, bookable via our website

Our members represent over 350 Welsh companies
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Training Subjects

Our high impact training services cover a wide array of subjects, including but not limited to:

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  • Customer Service Excellence

  • Leadership Essentials

  • Embracing AI and Chatbots
  • Recruitment and Retention
  • Train the Trainer
  • Supporting Vulnerable Customers
  • Managing Hybrid Working
  • Embracing Technology
  • Conflict management
  • Emotional intelligence
  • Communications
  • Pre-Employment support

  • Professional and Business Etiquette

  • Coaching for Performance

Our training programmes are designed to be high-impact and are delivered by industry experts with extensive experience.

Whether you’re looking to improve customer service, adopt new technologies, or enhance team performance, Cnect Wales has the expertise to help you succeed.

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Commercial Training

Why Choose Cnect Wales?

  • Experience: Over two decades of supporting and training the contact centre industry

  • Expertise: Training delivered by seasoned professionals who understand your challenges and goals

  • Flexibility: A wide range of training options to suit different needs and schedules

Empower your team with Cnect Wales’ expert training services, enhance your operations, and achieve success with our expert-led training programmes.

Ready to get started? Contact us today to learn more about our training services and how we can help you achieve your goals.