Take part in research for a free UK Contact Centre Decision-Makers Guide from Contact Babel 

This guide is extremely important and popular within the industry, can you take part? Your participation is important to this valued research, if you take part you will receive the full report in return, full details below.

With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.Covering digital service, customer experience, AI, omnichannel, technology, salaries, attrition, and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.You can receive it for free, along with the detailed “2024 UK Contact Centre HR & Operational Benchmarking” report (which is £375 to non-participants). Findings will be made exclusively available to participants in early December.  To take part, please visit: https://www.smartsurvey.co.uk/s/UKDMG2024/If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com.The deadline for survey completion is Friday 17th November.​