Pages
Posts
Blogs
- Cnect Wales and Elephants Don’t Forget New Partnership
- Cnect Wales Awards 2024
- Cnect Wales celebrates 20-years in business
- Cnect Wales Launches Fast Track Talent Academy to Accelerate Careers in High-Demand Sectors
- Cnect Wales launches training programme, opening career pathways into the customer service industry
- Employee Benefits in the Contact Centre Industry: Trends & Insights
- Introducing Cnect Wales
- Jabra Engage 40 Price Reduction
- Jabra Future of Contact Centre Whitepaper
- Jabra research reveals technology increases employee inclusion in hybrid work
- Office buzz or buzzkill? Jabra’s research reveals how audio volume affects performance and office vibe
- Partner with Cnect Wales to Empower Unemployed Individuals In Customer Service
- Premier CX Elevates Video Offering with Launch of Hosting and Analytics
- Premier CX welcomes new Director of Business Development to drive WhatsApp proposition
- Sabio Group and Contact Babel Launch UK CX Decision Makers’ Guide 22-23
- Sabio Group Unveils New White Paper on the Convergence of Customer Engagement Technologies
- Sandra Busby – Cnect Wales – ‘Welcome to Wrexham’ Could Lead To More CX in Wales
- The Welsh Contact Centre Forum has a new brand, Cnect Wales
- We’re excited to unveil our new brand to you, watch here
Events
- Agentfest 2023
- Celebrating International Women’s Day
- Cnect Wales celebrates 20-years in business
- Cnect Wales is committed to achieving Climate net zero and the Awards is an important part of this ambition.
- Employee Benefits in the Contact Centre Industry: Trends & Insights
- How customer empathy delivers in the contact centre
- How to sucessfully deploy AI in the Contact Centre
- Leadership Essentials 2024 Academy
- Learning from Wales: Demystifying the Benefit of Blockchain’s Applications for Business
- Senior Leadership Summit
- Team Leader CNECT 2023
- The Importance of Contact Centres to Brand Loyalty
- Transform Complaints Into Triumphs
- Understanding, Identifying and Supporting Vulnerable Customers
News
- ‘Hybrid Working in the Contact Centre’ survey gives unique insight into homeworking trends 2016-2025
- 2025 Hybrid Working in the Contact Centre survey: The Results
- A great day at AgentFest
- A great day at Team Leader Cnect
- A great day at Team Leader Cnect
- A great day at the Senior Leadership Summit
- A lost generation of graduates is a risk for Welsh business
- A Successful Senior Leadership Summit 2024
- AI for the Experience Economy: How to Deliver the Next Level of Experience
- An Empowering Day at Agent Fest
- Call Centre Stress Management: 10 Reasons Your Call Centre Agents are Stressed and How to Help Them
- Cardiff Jobs Fairs 2023
- Celebrating Black History Beyond October: A Commitment to Year – Round Inclusion
- Celebrating Customer Service Week at Cnect Wales
- Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Awards 2025
- Celebrating the Impact of Cnect Wales’ Pre-Employment Training Programme
- Cnect Hub Training Room
- Cnect Wales Ltd recognised in the Parliamentary Review
- Cnect Wales and Elephants Don’t Forget New Partnership
- Cnect Wales Awards 2024
- Cnect Wales celebrates 20-years in business
- Cnect Wales Celebrates Success of Pre-Employment Skills Programme
- Cnect Wales meets with Rebecca Evans MS, Cabinet Secretary for Economy, Energy & Planning
- Companies Risk Losing One in Two Vulnerable Customers as AI use Grows
- Data and AI graduate programme offers Welsh businesses a fast- track to pandemic resilience
- Digital Language Partners unlock seamless integrations
- Discover why trust is the key to successful CX with agentic AI
- Don’t believe the hype – More than 3/4 of UK workers aren’t using AI
- Elephants Don’t Forget’s Clever Nelly Revolutionises Learning and Development
- Free e-book from Sabio: Placing advisor wellbeing at the top of the contact centre agenda
- Free to download from Ringcentral the new Contact Centres for Dummies eBook
- Helping your agents find their best tone, every time.
- Hybrid working is here to stay but UK organisations still struggling with workplace culture claims new survey
- Jabra Future of Contact Centre Whitepaper
- Jabra unveils AI-powered speech enhancement solution for contact centre professionals
- Join the Cnect Wales Advisory Board (voluntary position)
- Lotus Cleaning Group
- Marie Curie Fundraising
- Matt Davies
- Meet your customers where are they are
- Member Profile: Premier CX
- Member Profile: RW Learning
- Member Profile: Sensée
- Networking in Style: Wine, Tapas, and Connections
- Nominate your Industry Hero for our Newsletter Spotlight
- Office buzz or buzzkill? Jabra’s research reveals how audio volume affects performance and office vibe
- Official Award Photos Available
- Partner with Cnect Wales to Empower Unemployed Individuals In Customer Service
- Premier CX Elevates Video Offering with Launch of Hosting and Analytics
- Sabio Group and Contact Babel Launch UK CX Decision Makers’ Guide 22-23
- Sandra Busby – Managing Director, Cnect Wales
- Sandra Busby from Cnect Wales Ltd appears in Leaders Council podcast alongside Geoff Hurst
- Shortlist Announced for Cnect Wales Contact Centre Awards
- Talking your language: Harnessing AI Tools Recap
- Team Leader Roundtable: CSAT, User Experience and Customer Thermometer
- Team Leader Roundtable: Sharing Best Practices in Workplace Inclusion
- Thank you to our 2025 Cnect Wales Award Sponsors
- The 2025 UK Contact Centre HR & Operational Benchmarking Report
- The Importance of Contact Centres to Brand Loyalty
- The UK Contact Centre HR & Operational Benchmarking Report 2022
- Unlock your Potential with Cnect Wales Mentoring
- Unlocking the Future of Hybrid Work with Spacial Experts: Event Recap
- Welsh Contact Centre Awards 2019 photos
- WhatsApp & the Future of Customer Engagement: Premier CX Workshop
- Which of these two types of contact centre are you?
- Working safely during COVID-19 in offices and contact centres
Training Courses
- Modern Leader Programme
- Building a Consciously Inclusive Recruitment Culture
- Effective Train-the-Trainer Course
- Digital Customer Service
- Coaching for Performance
- Managing Mixed Generations
- The Art of Self- Management Workshop
- Time Management
- Delivering Engaging Presentation Skills
- Psychological Safety
- Conflict Management
- Professional & Business Etiquette
