What Will The Course Cover? The Contact Centre Industry / What is Excellent Customer Service / The Role of a Customer Service Agent / Effective Telephone Communication / Effective Questioning Techniques / Cross Selling & Up Selling / Listening Skills / Building Rapport / Managing ConflictWhat Will The Course Cover? The Contact Centre Industry / What is Excellent Customer Service / The Role of a Customer Service Agent / Effective Telephone Communication / Effective Questioning Techniques / Cross Selling & Up Selling / Listening Skills / Building Rapport / Managing Conflict
Connect with Employers
At Cnect Wales, we are dedicated to fostering talent and creating meaningful opportunities within the customer service sector.
We recognise the challenges that people face in getting into the job market and have developed a free pre-employment training programme, to help boost your skills and confidence and connect you with major employers from across the contact centre industry.
Not only that, on successful completion of the week long programme, we will guarantee you an interview for real job, with one of our members!
Amazing Benefits
01
Develop Essential Skills
Learn the skills employers are looking for, like communication, teamwork, and computer literacy.
02
Boost Your Confidence
Gain practical experience and increase your confidence during job interviews.
03
Gain a Competitive Edge
Stand out from competition and be job-ready with the foundational skills needed to hit the ground running.
04
Access to live vacancies
Guaranteed interview with an employer and the potential to secure a job.
If you need any guidance through the application process, please contact recruitment@cnectwales.uk.
Please note that this programme is for candidates living in Cardiff only.
Who are our members
Course Highlights
When Are The Courses?
The courses will run Monday – Friday, 9:30am- approx 3:30pm, with the interviews taking place on the Friday.
All courses will be held in a central Cardiff location.
What Will The Course Cover? The Contact Centre Industry / What is Excellent Customer Service / The Role of a Customer Service Agent / Effective Telephone Communication / Effective Questioning Techniques / Cross Selling & Up Selling / Listening Skills / Building Rapport / Managing ConflictWhat Will The Course Cover? The Contact Centre Industry / What is Excellent Customer Service / The Role of a Customer Service Agent / Effective Telephone Communication / Effective Questioning Techniques / Cross Selling & Up Selling / Listening Skills / Building Rapport / Managing Conflict
FAQs
Kickstart Your Career Today….
If you need any guidance through the application process, please contact recruitment@cnectwales.uk
If you need any guidance through the application process, please contact recruitment@cnectwales.uk.
Please note that this programme is for candidates living in Cardiff only.
This programme is funded by the Welsh Government, Powered By Levelling Up.
For a copy of of the pre-employment privacy policy, please download the PDF.
