The 2025 UK Contact Centre HR & Operational Benchmarking Report” provides unique research based on surveys with 228 UK customer contact operations, giving detailed information on:
Key operational metrics include:
Data are segmented by vertical market, size, activity and contact centre type, with salaries by UK region also included.
The report costs £375+VAT, but is available for Cnect Wales members for £295+VAT. Please email Steve Morrell at smorrell@contactbabel.com to request this special price.
