Michael currently works for Sky TV as their Head of Sales Operations. During his time at Sky Michael managed the relationship with their outsource partners based in Cardiff. In July 2019 he supervised the TUPE of two partner sites into Sky, creating an 800 head contact centre working across multiple inbound and outbound retention channels.
Michael has over 15 years’ experience in outsourcing and has worked for many of the leading BPO companies. For instance he worked on one of the world’s largest disease litigation schemes when working for Capita. Prior to moving to Sky TV Michael spent five years at Firstsource Solutions as their General Manager overseeing multiple campaigns for leading global brands.
Michael’s sites have achieved eSat scores in excess of 90%. Michael is highly passionate about fostering contact centre environments that focus on inclusion, diversity and wellbeing.