Interview with Emma Crowe – Cnect Wales (welshcontactcentreforum.co.uk)

Emma Clarke – has held the position of Director of Human Resources for the UK and Ireland since November 2011 and currently resides in Cardiff.

Emma Joined kgb / Conduit on the 26th of July 2013 in the capacity of Recruitment Manager. Emma was promoted to HR Manager for Ireland in August 2009 and Director of Human Resources for the UK and Ireland in November 2011. She holds an honours degree in Business and Human Resources from the Dublin institute of Technology.

Emma has worked on contracts for the following clients and is an active member of the Conduit bid team.

  • British Gas

  • NHS – National health Service UK

  • Bord Gais – customer service and sales

  • DSP – (Department of Social Protection – welfare by any other name)

  • Vodafone

  • Sky

  • Tourism Ireland

  • RBS Banking group

  • 02 Telefonica

  • Own Brand DQ support on 118 888 and 118 50

Emma is a Chartered member of CIPD, a member of the National Outsourcing Association and the Call Centre Association.