Mike leads a team supporting British Gas’ residential customers. His priority is creating the right environment and developing technology, so the team in Wales plays its part in transforming the Centrica customer experience.
During more than 20 years’ experience of senior roles in the contact centre
industry, Mike has managed multi-site, multi-discipline operations – both onshore and offshore, as well as in house and outsource. Mike’s real passion is leading people through transformational change and helping them develop their skills and capabilities.