I started my career in contact centres in 1995, following a short career break to have my youngest child. I have focused on advancing my career in the industry, undertaking a number of different management roles including quality, technical support and risk and compliance.
I was head of Contact Centres for both commercial and customer service/sales before leaving the organisation in 2009. I then moved into outsourcing, managing dual sites for a telecommunications client.
My two main focuses are motivated staff and giving a great service to the client, the passion in this industry never ceases to amaze me, we have some fantastic talent in the Welsh Call Centre industry and that is what makes the job so rewarding.
